Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Vian Gitahi

Vian Gitahi

Strategy Head and Business Operations Leader
NAIROBI,Westlands

Summary


Goal-oriented Operations Director with 15+ years of experience streamlining operations procedures to optimize productivity and revenue. Well-organized and proactive with a hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance, and inventory management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Managing Operations Director

Toto on Wheels Ltd
12.2014 - Current
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Maintained excellent customer relationships through consistent delivery on commitments.
  • Established quality customer relationships through consistent delivery on commitments.
  • Collaborated with executives to develop and execute strategic business plans.
  • Boosted customer satisfaction ratings by resolving issues quickly and effectively.
  • Developed and presented key projects to board to obtain approval.
  • Mentored employees and offered constructive feedback for performance improvement.

Operations Manager

Hill Rentals Limited
01.2013 - 12.2014
  • Streamlined office expenses management, resulting in a 25% decrease in operational costs and enhanced financial efficiency.
  • Streamlined day-to-day coordination of internal teams.
  • Empowered teams through personalized coaching, leading to a reduction in client escalations.
  • Organized and managed multiple project workflows.
  • Increased business partnerships by 50% in one year through strategic implementation, driving increased collaboration and growth.
  • Ensured successful partner implementations.
  • Touchpoint for strategic partners in collaboration with the senior leadership team.
  • Led strategy formations to the implementation stage with cross-functional teams, resulting in a streamlined process and improved efficiency.


Marketing Manager (Consultancy Position)

Kevita International Ltd
07.2012 - 12.2012
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Conducted market research to identify new opportunities and target markets.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Marketing and Operations Associate

Mobius Motors
11.2011 - 06.2012
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Proofread and edited documents for accuracy and grammar.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Sales and Marketing Manager

Edge Marketing Solutions
10.2010 - 10.2011


  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Spearheaded successful branding initiatives, sales strategies, and public relations approaches to underpin and enhance marketing campaign deployment.
  • Led crisis management team and provided quick turnaround solutions.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Analyzed sales and marketing data for improved strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Account Development

Cocacola -Nairobi Bottlers Ltd
11.2008 - 10.2010
  • Managed supplier accounts and built lasting relationships with suppliers.
  • Researched and identified possible new accounts for sales development.
  • Spearheaded operations of business development executives charged with all aspects of recruitment functions.
  • Relationship management and implementation of targeted marketing campaigns
  • Managed contract negotiations and vendor compliance, supporting new account development and broadening service offerings.
  • Coordinated new account development in mature markets while overseeing delivery of premium service levels to existing clientele.
  • Developed and maintained relationships with customers and suppliers through account development.

Procurement Assistant (Internship)

United Nations Office at Nairobi
05.2008 - 10.2008

Education

Master of Business Administration (MBA) - Strategic Management

Unites States International University
05-2012

International Business Administration - undefined

United States International University - Africa
08.2008

Skills

  • Strategic partnership management
  • Logistics management oversight
  • Team collaboration leadership
  • Strategic business planning
  • Expertise in operational strategy
  • Project management coordination
  • Operations administration
  • Workflow oversight
  • Customer relationship management
  • Regulatory compliance oversight
  • Organizational strategy development
  • Adept at using Microsoft Office tools
  • Experienced in leveraging Google Suite applications
  • Virtual team collaboration

Certification


  • Resource Global Nairobi 2023 Graduation Certificate, Resource Global, 09/01/23, Present

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Managing Operations Director - Toto on Wheels Ltd
12.2014 - Current
Operations Manager - Hill Rentals Limited
01.2013 - 12.2014
Marketing Manager (Consultancy Position) - Kevita International Ltd
07.2012 - 12.2012
Marketing and Operations Associate - Mobius Motors
11.2011 - 06.2012
Sales and Marketing Manager - Edge Marketing Solutions
10.2010 - 10.2011
Account Development - Cocacola -Nairobi Bottlers Ltd
11.2008 - 10.2010
Procurement Assistant (Internship) - United Nations Office at Nairobi
05.2008 - 10.2008
United States International University - Africa - International Business Administration,
Unites States International University - Master of Business Administration (MBA), Strategic Management

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Vian GitahiStrategy Head and Business Operations Leader