Veronica Wambui Ng'ang'a

• Design hiring plans for all hotel departments based on seasonal needs
• Interview and assess job candidates
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime and breaks
• Onboard new hires
• Report on employee turnover rates
• Organize employee records, like contracts, paying special attention to work permits/ food conducts e.g.
• Implement employee retention programs (like end-of-season bonuses)
• Co-ordinate accommodation, catering and transport for our staff when necessary
• Schedule trainings for all hotel employees (for example, customer service skills training)
• Act as the point of contact when employees have queries or job-related issues
• Ensure hotel staff complies with relevant health and safety regulation.

HEAD OF EVENTS:

• Development of general event management policies
• Make sure that staff and work personnel at the event adhere to the management policies that were put in place to minimize hiccups during the course of the event
• Ensuring that all staff members are trained on their responsibilities and are familiar with the venue where the event will be held
• Maintaining communication with all team members throughout the planning process to ensure the best possible outcome of the event
• Ensuring that vendors, caterers, casuals, and other service providers are hired and scheduled appropriately
• Managing the flow of operations during an event to ensure that everything runs smoothly, including setup, breakdown, activities, and tear down
• Overseeing the marketing and promotion of an event to ensure that it is well attended by the target audience
• Overseeing all aspects of event planning, including finances, sponsorship, contracts, timelines, staffing, budgets, permits and vendors
• Scheduling and managing staff hours, including setting up work schedules, ensuring that employees have appropriate breaks, and checking in with staff on the status of an event's progress
• Coordinating with outside vendors, such as security companies or catering services, to ensure they arrive on time and have what they need to perform their jobs effectively
• Making sure that all events run smoothly by keeping an eye on attendees to make sure they are having a good time without causing problems.

• Devising and maintaining office systems, including data management and filing
• Arranging travel, visas and accommodation and occasionally travelling with brand C.E.O to provide general assistance during presentations
• Screening phone calls, inquiries and requests, and handling them when appropriate
• Organizing and maintaining diaries and making appointments
• Dealing with incoming email often corresponding
• Carrying out background research and presenting findings
• Organizing and attending meetings and ensuring the brand C.E.O is well prepared for meetings
• Liaising with clients
• Carrying out specific projects and research
• Responsibility for accounts and budgets
• Taking on some of the brand C.E.O responsibilities and working more closely with management
• Deputizing for the brand C.E.O, making decisions and delegating work to others in the C.E.O's absence; and
• Being involved in decision-making processes

HUMAN RESOURCE:

• Provide operational HR support to the brand and project leadership
• Lead HR programs for designated projects of; Learning and Development, HR Change Management, Dynamic Development, Compensation and Benefits, Talent Management and any other HR initiatives
• Review and approve Employment Administration requests
• Coordinate project recruitment for new projects; assist with the development of Job Descriptions, posting, responding to applicants, short listing, interviewing and complete the full cycle of recruitment and selection
• Support in coordinating activities such as due diligence, performance management, employee training and benefit reviews
• Review, disseminate and ensure full compliance of HR policy guidelines and country employee handbooks, benefit summaries, salary scales etc
• And ensures they are in tandem with local labor laws, values, ethics, procedures and strategies; effective implementation of the internal control frame work and proper functioning of the HR policy framework
• Prepare budgets by department and outlets
• Measure the effectiveness of our benefits programs and recommend improvements

• Assist the onboarding of doctors with ensuring they understand the different international insurance policies and receive the right onboarding information at the right time
• Routinely validate transitioning new member's data for accuracy
• Manage and communicate the client information session calendar and webinar event logistics
• Routinely monitor new member onboarding dashboard while raising awareness to members that have outstanding tasks to complete
• Update request, update new member and transfer onboarding portal content
• Update and administer customer satisfaction/ feedback surveys
• Align program content to business outcomes engagement
• Administer quarterly progress reports outs
• Validate consistency of new membership paperwork, verify delivery and records retention of the documentation
• Partner with the enterprise legal team to ensure the onboarding process remains compliant with local and federal regulatory requirements
• Ordering and managing supplies for onboarding events
• Facilitating client Onboarding sessions.

• Initiated a face lift that improved ambience of the offices and board room
• Employee of the year 2019
• Best team player 2018
• Responsibilities include:
• Calendar Management:
• Managing diaries on behalf of the Parish Priest, Archdiocese of Nairobi) and Assistant Parish Priest
• Information Management:
• Preparing and producing the weekly Parish/School newsletter
• Processing correspondence, emails, telephone calls, and ensuring all matters are dealt with in a timely manner
• Maintaining documentation and record keeping of Baptisms, Confirmations, Marriages and Funerals, School Admission and Staff Records
• Back-office Accounting:
• Receive and verify invoices and requisitions for goods and services
• Data entry invoices for payment
• Maintain listing of accounts payable
• Maintain updated vendor files and file numbers
• Verify pay amounts, hours of work, deductions, etc
• Verify coding and obtain signatures
• Batch pay sheets for data entry
• Data entry of payroll and information
• Human Resource:
• Records Management: Personnel data entry and records maintenance
• Recruitment
• Staff Orientation and on-boarding
• Advice on Human Resource administration function and the different Human Resource processes
• Coordinate staff meetings
• Draft letters and respond to staff calls and emails
• Implement and review the benefits scheme (medical, pension, life cover, other cash and non-cash benefits)
• Ensure the leave program is efficiently managed and accurately tracked
• Provide line managers with leave balances to facilitate leave approval or rejection and guide on requests as per policy
• Adjust employees' leave days balance as of a specific date
• Update time earned, time taken and time remaining for each employee
• Manage and evaluate the staff exit programme (conduct exit interviews etc.)
• Coordinate receipt of applications and organize for interviews and short-listing of candidates
• Coordinate job adverts and ensure wide dissemination
• Prepare offers of employment and employment contracts
• Plan induction programmer for new staff within different departments
• Ensure all new employees are well inducted and are given proper insight into the company
• Prepare employment and consultancy contracts
• Ensure all staff contracts are signed and up to date
• Contract with vendors to provide employee services
• Maintain all personnel records and ensure they are filed and updated accordingly
• Compile and maintain Human Resource records
• Ensure current and historical human resource records are filed and are easily retrievable
• Review and update the annual staff appraisal system tools
• Provide advice to staff and managers with respect to performance management issues
• Identifying and applying best practices and tools to help the company improve its performance

• Customer Service:
• Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
• Demonstrating merchandise and products to customers
• Inventory Management:
• Purchase inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
• Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Monitoring, Evaluation and Reporting:
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.