Veronicah Kamau
Human Resource And Administrative Professional
Nairobi
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across all company environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Retail Store Manager
Franka General suppliers
Nairobi
03.2017 - 04.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
Customer Experience Executive
Safaricom Ltd
Nairobi
05.2016 - 02.2017
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Offered direction and gave constructive feedback to motivate team members.
- Redesigned customer loyalty program to create more profitable traffic.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Kept current on market and product trends to appropriately answer customer questions.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Human Resources Coordinator
Multimedia Education Consultants lts
Nairobi
09.2013 - 04.2016
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Discovered and resolved complex employee issues that affected management and business decisions.
Personal Assistant
Tips Management Ltd
Nairobi
08.2009 - 08.2013
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Used discretion when handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Liaised with key accounts to deliver targeted administrative household support.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Secretary's Assistant
Ministry of energy
Nairobi
03.2008 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Conducted research to assist with routine tasks and special projects.
- Screened visitors and issued badges to maintain safety and security.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
BBA - Human Resources Management
01.2023 - Current
Diploma in Human Resource Management - Human Resources Management
09.2013 - 11.2015
- Awarded a Diploma In Human Resource Management examines by Kenya National Examination Council and attained a Credit
- Member of the Institute of Human Resource Management -Membership Number 17194
Diploma in Secretarial Studies - Secretarial Studies And Office Administration
01.2005 - 11.2006
Skills
Accurate money handling
Scheduling knowledge
Dependable and reliable
Stock management
Documentation expertise
Decision-making skill
Strong multi-tasking
Team leadership and coaching
Meticulously detail-oriented
Relationship building and management
Staff Management
Strategic thinker
Customer Response
Customer Relations
Staff training and development
Product and service sales
Team Building
Accomplishments
- Recruited over 10 successful new managers within one year. while working at Multimedia education Consultants Ltd.
- Supervised team of 20 staff members.
- participated in formulation of over 10 strategic plans for client companies
Certification
Membership no 17194 at Institute of Human Resource Management
Timeline
Mount Kenya University - BBA, Human Resources Management
01.2023 - Current
Membership no 17194 at Institute of Human Resource Management
01-2023
Retail Store Manager - Franka General suppliers
03.2017 - 04.2020
Customer Experience Executive - Safaricom Ltd
05.2016 - 02.2017
Human Resources Coordinator - Multimedia Education Consultants lts
09.2013 - 04.2016
College of Human Resource Management - Diploma in Human Resource Management, Human Resources Management
09.2013 - 11.2015
Personal Assistant - Tips Management Ltd
08.2009 - 08.2013
Secretary's Assistant - Ministry of energy
03.2008 - 04.2009
Intraglobal Training Institute - Diploma in Secretarial Studies, Secretarial Studies And Office Administration
01.2005 - 11.2006