Veronica Wangoi

Intergrated Strategy

• Conducted detailed market research to inform product recommendations that align with client needs.
• Initiated regular follow-ups, enhancing customer engagement and fostering loyalty.
• Handled escalated calls, resolved complex issues efficiently under pressure.
• Coordinated client meetings for ensuring seamless communication lines.
• Coordinated client meetings to ensure clear communication and address client concerns effectively.
• Supported the planning and coordination of client-related projects, ensuring tasks were organized, timelines were maintained, and deliverables were followed through effectively.

• Ensured customers received timely updates on order progress.
• Riders: Assisting riders to upload receipts, reassign their orders upon request, and acting as a link between them and the customers.
• Processed returns and exchanges, leading to increased customer satisfaction levels.
• Handled difficult customers calmly and resolved issues effectively.
• Responded promptly to emails and phone calls, ensuring quick issue resolution.
• Processed returns and exchanges, enhancing overall customer satisfaction.
• Assisted in the development of scripts for common scenarios; resulted in more efficient call handling times.

• Conducted field sales activities, actively identifying and approaching potential customers and prospective Copia agents to expand the sales network and drive revenue growth.
• Recruited, onboarded, and regularly trained Copia agents, supporting them in achieving their sales targets and individual performance goals.
• Built and maintained strong relationships with agents and customers, addressing issues promptly to ensure satisfaction and encourage continued engagement.
• Conducted product demonstrations for prospective customers and agents, effectively communicating product benefits to increase engagement and drive sales.
• Collaborated with senior members of the sales team to develop and implement promotional strategies aimed at increasing customer acquisition and sales.

• Documented meeting minutes to ensure accurate records and follow-up actions.
• Provided customer care services through effective communication in phone interactions.
• Performed administrative duties, including writing and submitting reports to support team operations.