Attending Seminars
VERONICA WANGECHI WACHIRA
VERIFICATION OF CONFORMITY AND CERTIFICATION SPECIALIST
Nyahururu, Laikipia
Summary
A skilled professional with 2 years’ experience in Verification of Conformity and Halal Certification, 4 years’ in operations and administration support, strategic decision making and organizational development. Expertise in quality assurance, regulatory compliance, auditing processes and certification standards. Demonstrates a strong understanding of ISO standards, Halal certification requirements, and conformity assessment procedures. Committed to ensuring product safety, regulatory compliance and adherence to international standards.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Halal & VOC Coordinator
Cotecna Kenya Limited
1 2023 - Current
- Conduct verification of conformity assessments for various products, ensuring compliance with international standards and regulatory requirements
- Process Halal certificates and conduct on-site audits for various slaughterhouses
- Evaluate and approve products for certification based on inspection reports and test results
- Develop and implement quality assurance procedures to improve certification and conformity assessment processes
- Assisted in preparing technical documentation and reports for Halal certification and product conformity evaluations
- Conducted audits of suppliers and manufacturers to ensure compliance with Halal and regulatory standards
- Reviewed product labelling and documentation for accuracy and adherence to certification requirements
- Collaborated with teams to resolve non conformities and follow up on corrective actions
- Assisted in client management and marketing activities geared towards increasing clientele database and company revenue
- Maintained a customer satisfaction rate by 95% for the entire duration of employment
- Consistently exceeded monthly revenue goals
Booking, Sales Executive and Operations Team Lead
Delfast Logistics Limited
01.2022 - 01.2023
- Manage the clearance and forwarding of shipments, ensuring all customs regulations and requirements are met
- Prepare and submit import/export documentation, including bills of lading, certificates of origin, and customs declarations
- Coordinate with shipping lines, freight forwarders, and transport companies to ensure timely and cost-effective delivery
- Liaise with customs officials to resolve any clearance issues and expedite the release of goods
- Negotiate shipping rates and service contracts to optimize logistics costs
- Track shipments from origin to destination and update clients on the status of their goods
- Ensure proper documentation and record-keeping for compliance and auditing purposes
- Assisted in coordinating logistics for air, sea, and land freight shipments
- Prepared and verified documentation for customs clearance, including invoices, packing lists, and permits
- Monitored inventory levels and arranged for transportation and storage as needed
- Supported clients in navigating import/export regulations and resolving clearance-related issues
- Conducted cost analysis for various shipping options to recommend the most efficient solutions
CUSTOMER SERVICES EXECUTIVE
TWIXT LOGISTICS LIMITED
07.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
HR & Admin Intern
Commision for University Education
01.2019 - 01.2020
- Assisted the HR team with administrative tasks such as filing, data entry, and document preparation
- Supported recruitment efforts by scheduling interviews and managing candidate communication
- Helped with employee onboarding processes, including preparing orientation materials and setting up new employee files
- Maintained and updated HR databases with accurate employee information
- Participated in team meetings and provided input on improving HR processes
- Provided general administrative support, including answering phone calls, managing correspondence, and organizing files
- Assisted in organizing events and meetings by preparing materials and coordinating logistics
- Conducted data entry and maintained accurate records for [department/team]
Education
Bachelor of Technology - Office Administration & Technology
Technical University of Kenya
01.2014 - 01.2018
Kenya Certificate of Secondary Education - undefined
Nakuru Girls’ High School
01.2010 - 01.2013
Skills
Office organization and coordination
Work monitoring and supervision
Clearing and forwarding
Verification of Conformity(VOC)
Regulatory Compliance and Auditing
Standard Operational Procedures
Halal Certification Standards
Quality Management Systems (ISO 9001, ISO 17025)
Freight Forwarding and Logistics Management
Import/Export Documentation
Administrative Support
Communication and Interpersonal Skills
Time Management and Multitasking
Staff Supervision
Operations Management
Interests
Learning Languages
Hiking and Cycling
Volunteer work
Hobbies
Hiking (Mountain and Trail Hiking): I enjoy hiking, particularly mountain and trail hikes, as it allows me to challenge myself physically and mentally. It has taught me perseverance, goal-setting, and the importance of preparation. Hiking also helps me stay active and appreciate nature, providing a balance between my work and personal life.
Attending Seminars (Personal Development and Industry Topics): I regularly attend seminars on personal development and industry-specific topics to broaden my knowledge and stay updated with the latest trends. This hobby reflects my commitment to continuous learning and helps me gain new insights that can be applied in my professional life. It also allows me to network with like-minded individuals and expand my professional connections.
Referees
David Musembi
Cargo Sales and Customer
Service Executive
Kenya Airways
0741077725
Margaret Kamoni
Senior Administration & HR Officer
Commission for University Education
0721885166
Wesley M. Aondo
Country Manager
Cotecna Kenya Limited
0725744688
Timeline
Booking, Sales Executive and Operations Team Lead
Delfast Logistics Limited
01.2022 - 01.2023
CUSTOMER SERVICES EXECUTIVE
TWIXT LOGISTICS LIMITED
07.2021 - 11.2021
HR & Admin Intern
Commision for University Education
01.2019 - 01.2020
Bachelor of Technology - Office Administration & Technology
Technical University of Kenya
01.2014 - 01.2018
Kenya Certificate of Secondary Education - undefined
Nakuru Girls’ High School
01.2010 - 01.2013
Halal & VOC Coordinator
Cotecna Kenya Limited
1 2023 - Current
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