Veronica Nyamanga
Nairobi, Nairobi Province
Summary
Motivated and detail-oriented Hospitality Management graduate with a Diploma from Boma International Hospitality College and over three years of hands-on experience in housekeeping and food & beverage service across reputable hotels in Kenya and Qatar. Dedicated to delivering excellent guest experiences, maintaining top hygiene standards, and ensuring operational efficiency. Skilled in customer service, team collaboration, communication, and adaptability in high-pressure, multicultural environments. Seeking to contribute my expertise and professionalism to a dynamic hospitality team while continuing to grow within the industry.
Overview
3
3
years of professional experience
Work History
Waitress
Ole Sereni Hotel
02.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Accurately took orders and communicated special requests to kitchen staff.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on menu knowledge and service standards.
- Handled cash transactions and processed payments accurately using POS system.
- Collaborated with team members to expedite food and beverage delivery efficiently.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored inventory levels and reported shortages to management for timely ordering.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Housekeeper
Souk Al Waqra Hotel
03.2023 - 12.2023
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and comfort.
- Assisted in laundry services, operating washing machines and dryers efficiently to meet daily demands.
- Executed detailed cleaning tasks including dusting, vacuuming, and sanitizing common areas for guest satisfaction.
- Adapted quickly to changing priorities while maintaining a consistent cleaning schedule across multiple assignments.
- Managed inventory of housekeeping supplies and reported maintenance issues promptly to ensure operational efficiency.
- Adapted to international hospitality standards, catering to diverse guest needs in a multicultural environment.
Waiter
Eka Hotel
09.2022 - 01.2023
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy in food presentation.
- Trained new waitstaff on menu items, service protocols, and restaurant policies to enhance team performance.
- Utilized POS system to process orders efficiently, managing transactions with precision.
- Provided courteous and efficient service to guests, handling orders and addressing special requests to ensure a positive dining experience.
- Assisted in setting up and managing events, including banquets and conferences, ensuring seamless service delivery.
- Maintained compliance with food safety and hygiene standards during service operations.
Assistant Housekeeper
Boma Hotel
03.2022 - 09.2022
- Maintained cleanliness and order in guest rooms and common areas, contributing to a welcoming environment.
- Worked closely with the housekeeping team to meet daily cleaning targets and respond to guest requests promptly.
- Conducted inventory management for cleaning supplies, optimizing usage and reducing waste.
- Collaborated with front desk to address guest requests and resolve issues promptly.
- Ensured proper use and storage of cleaning equipment and supplies, adhering to hotel policies.
Education
Diploma - Diploma in Hospitality Management
Boma International Hospitality College
Nairobi, Kenya11-2021
KCSE - Kenya Certificate of Secondary Education
Pistis High School
Nairobi, Kenya11-2018
Skills
- Customer Service and Guest Relations
- Team Collaboration and Communication
- Time Management and Multitasking
- Knowledge of Hygiene and Safety Standards
- Adaptability to Multicultural Environments
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Waitress
Ole Sereni Hotel
02.2024 - 08.2025
Housekeeper
Souk Al Waqra Hotel
03.2023 - 12.2023
Waiter
Eka Hotel
09.2022 - 01.2023
Assistant Housekeeper
Boma Hotel
03.2022 - 09.2022
Diploma - Diploma in Hospitality Management
Boma International Hospitality College
KCSE - Kenya Certificate of Secondary Education
Pistis High School