Veronica Muema
Nairobi
Summary
Dedicated caregiver with proven expertise in dementia care and patient assessments, demonstrated at Mama Lucy Hospital. Excelled in providing elderly care, ensuring patient safety, and fostering independence. Skilled in meal preparation and medication reminders, alongside strong patient companionship, showcasing dependability and responsibility. Achieved significant improvements in patient quality of life through compassionate, results-driven practices.
Overview
3
3
years of professional experience
Work History
Caregiver
Private Home Care Services
01.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Caregiver
Mama Lucy Hospital
01.2022 - 12.2022
- Assisted patients with NHS healthcare checks
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Care Representative
KOKO Networks
04.2021 - 11.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
Education
Caregiver Certificate - Caregiver
AVENUE HOSPITAL SCHOOL OF NURSING
Nairobi, Nairobi Province, Kenya06.2020
Skills
- Dementia Care
- Patient Assessments
- Elderly Care
- Dependable and Responsible
- Checking vital signs
- Patient Companionship
- End of life care
- Meal Preparation
- Medication and Appointment Reminders
- Care plan assessment
Timeline
Caregiver
Private Home Care Services
01.2023 - Current
Caregiver
Mama Lucy Hospital
01.2022 - 12.2022
Customer Care Representative
KOKO Networks
04.2021 - 11.2021
Caregiver Certificate - Caregiver
AVENUE HOSPITAL SCHOOL OF NURSING
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