Veronica M. Moragia
Area Sales Manager
Nairobi,30
Summary
Seeking a position to utilize my skills and abilities excellently in an organization that offers Professional and career growth while being resourceful, innovative and flexible.
Knowledgeable Sales and Marketing Manager with proven track record in driving regional sales growth and fostering strong client relationships. Successfully managed diverse sales teams, leading to consistent revenue increases and enhanced market penetration.
Demonstrated ability to leverage negotiation and strategic planning skills to achieve targeted business outcomes.
Developed skills in high-pressure sales environment, focusing on client relationship management and strategic sales planning. Demonstrated ability to adapt strategies to evolving market conditions and drive revenue growth. Looking to transition into new field, bringing expertise in data-driven decision-making and team leadership.
Results-driven sales professional equipped for senior-level responsibilities in managing and expanding regional markets. Extensive experience in developing and executing sales strategies that align with business goals and drive revenue growth. Known for fostering collaborative team environments and adapting to changing market conditions with ease. Key skills include market analysis, client relations, and strategic planning.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certificate
Work History
Senior Area Sales Manager
EXPRESSIONS PARFUMEES KENYA
05.2022 - Current
- Increased regional sales by developing and implementing strategic sales plans tailored to the local market.
- Implemented data-driven decision-making processes to identify sales trends and optimize performance.
- Reviewed historical sales data to identify areas of opportunity for upselling or cross-selling additional products or services.
- Established clear performance expectations for team members while offering support to help them achieve success.
- Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
- Conducted regular market analysis to stay ahead of competitors and exploit new opportunities for growth.
- Enhanced customer satisfaction by providing top-notch account management and resolving client issues promptly.
- Contributed to the development of new products by providing valuable insights from customer feedback and market research.
- Maintained open lines of communication between internal departments to ensure seamless collaboration on shared objectives.
- Worked closely with senior leadership on annual budget forecasting based on historical revenue, anticipated growth, and market trends.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Office Manager
EXPRESSIONS PARFUMEES ,KENYA
06.2021 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Account Manager
Silver springs Hotel
07.2019 - 05.2021
- Generate new business, effectively maintain and retain existing customers by building long-term and positive relationships with clients.( CRM )
- Resolve conflicts and provide solutions to customers in a timely manner
- Reporting and monitoring sales metrics and track sales account targets, aligned with company objectives
- Suggest actions to improve sales performance and identify opportunities for growth
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Anticipated clients' needs by staying in touch on regular basis.
Sales Account Manager
Silver springs Hotel
07.2019 - 05.2021
- Generate new business, effectively maintain and retain existing customers by building long-term and positive relationships with clients.( CRM )
- Resolve conflicts and provide solutions to customers in a timely manner
- Reporting and monitoring sales metrics and track sales account targets, aligned with company objectives
- Suggest actions to improve sales performance and identify opportunities for growth
- Negotiated prices, terms of sale and service agreements.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Created proposals for new and repeat customer business transactions.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Coordinated with internal stakeholders to develop customized solutions that addressed unique customer needs.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Account Manager
Swiss Lenana Mount Hotel
04.2018 - 06.2019
- Generate new business, effectively maintain and retain existing customers by building long-term relationships
- Customer relationship management
- Internal event planning
- Presentation of the progress daily, weekly and monthly initiatives to the directors
- Coming up with new ideas on how to generate more revenue
- Ensuring that services are delivered to the customer as per the agreement
- Maintain good and professional working relationship with colleagues
Sales Account Manager
Silver Springs Hotel
06.2015 - 04.2018
- Manage and maintain a portfolio of accounts
- Generate new business, effectively maintain and retain existing customers by building long-term relationships
- Establish productive, professional relationships with key personnel in assigned customer accounts, enlarge customer base by meeting with potential clients
- Respond to all enquiries and sales requests within specified time frame
- Delivering sales presentations to clients
- Maintaining and expanding relationships with existing clients
- Completing administrative work as required
- Operate as the lead point of contact for any all matters specific to the customer and ensure timely and successful conversion for all queries
- Communicate clearly the progress monthly/quarterly initiatives to internal and external stakeholders
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Make follow up calls and emails to new and existing clients
- Work closely with accounts department, Food & Beverage department, Kitchen department, front office department to allow smooth running of activities
- Forecast and track key account metrics
Sales Coordinator
Silver Springs Hotel
12.2014 - 06.2015
- Administrative work, managing and maintain a portfolio of accounts
- Generate new business, effectively maintain and retain existing customers by building long-term relationships as well as maintaining and expanding relationships with existing clients
- Establish productive, professional relationships with key personnel in assigned customer accounts, enlarge customer base by meeting with potential clients and delivering sales presentations to clients
- Respond to all enquiries and sales requests within specified time frame
Sales & Support Officer
Khubi Solutions Kenya L.T.D.
11.2013 - 11.2014
- Sales and Marketing for the company products and services
- Customer relations Management
- Respond to incoming email and phone enquiries
- Gather market intelligence and submit to the management for deliberations and decision making
- Represent the company in trade exhibitions, events and demonstrations
- Data entry
- Attend team meetings and share best practice with colleagues
- Responding within agreed time limits to call-outs and task completion
- Testing and evaluating new technology
- Installing, Customising and configuring computer hardware, software and applications
- User support
- Network troubleshooting
Administrative & Sales Support Executive
Travis Agencies
01.2012 - 05.2013
- Sales and Marketing of computer hardware ,software, printers, servers
- Customer relations Management
- Processing and evaluating quotations and expediting orders
- Sourcing and maintaining good relationship with suppliers
- Preparing L.P.O.s and sending copies to respective suppliers
- Keeping track of deliveries and compiling delivery reports on regular basis
- Support the running of the IT systems and infrastructure, System backup as well as IT user support
- Use of quick books and point of sale in purchasing and sell of IT products
- Research and recommend innovative, and where possible, automated approaches for system administration tasks
- Ensure the stable operation of Business Systems and network connections
- Develop and write procedures for installation, use, and solving problems of networks and communications hardware and software
- Liaise with external service provider’s i.e
- Internet Service Providers to ensure maximum systems availability
- Train end users on the various applications to optimize utilization of IT resources
- Preparing invoices for payment and monthly procurement reports
Executive Trainee
Spur Africa L.T.D.
04.2011 - 08.2011
- Sales & marketing of computer hardware ,software, printers, servers
- Customer care services
- Network, Hardware and software installation and customization
- Customer relations management
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
04.2006 - 07.2010
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School Kamusinga
Bungoma, KenyaKenya Certificate of Primary Education -
Mundika Girls’ Primary School
Busia, KenyaSkills
Aggressive
Personal Information
- Age: 36
- Gender: female
- Nationality: Kenyan
Travelling
Visiting different communities, and understanding how they operate through networking.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CIM level 6 Training - 12months
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Bilingual or Proficient (C2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
ERP/CRM SYSTEMS
MSOFFICE
PRESENTATION
Interests
NETWORKING
Timeline
Senior Area Sales Manager
EXPRESSIONS PARFUMEES KENYA
05.2022 - Current
Office Manager
EXPRESSIONS PARFUMEES ,KENYA
06.2021 - 04.2022
Sales Account Manager
Silver springs Hotel
07.2019 - 05.2021
Sales Account Manager
Silver springs Hotel
07.2019 - 05.2021
Sales Account Manager
Swiss Lenana Mount Hotel
04.2018 - 06.2019
Sales Account Manager
Silver Springs Hotel
06.2015 - 04.2018
Sales Coordinator
Silver Springs Hotel
12.2014 - 06.2015
Sales & Support Officer
Khubi Solutions Kenya L.T.D.
11.2013 - 11.2014
Administrative & Sales Support Executive
Travis Agencies
01.2012 - 05.2013
Executive Trainee
Spur Africa L.T.D.
04.2011 - 08.2011
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
04.2006 - 07.2010
Kenya Certificate of Secondary Education - undefined
Moi Girls’ High School Kamusinga
Kenya Certificate of Primary Education -
Mundika Girls’ Primary School
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