Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
Veronica Kalee Ngyema

Veronica Kalee Ngyema

Nairobi, Nairobi Province,Kenya

Summary

Experienced ICT Officer with a strong background in overseeing and optimizing IT operations to align with organizational objectives. Proven track record in leading cross-functional teams, implementing strategic IT initiatives, and ensuring compliance with regulatory standards. Skilled in cybersecurity monitoring and troubleshooting, managing IT infrastructure, systems, and networks to deliver efficient, secure, and reliable IT services. Adept at fostering innovation, driving continuous improvement, and leveraging technology to support business growth and development. Strong communicator and collaborator with a commitment to excellence and continuous professional development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Deputy Operations Manager/ ICT Officer

Computers For Schools Kenya
01.2025 - Current
  • Successfully helped bring 5 partners onboard in a period of 1 year.
  • Successfully corrdinated start and completion of 2 major projects of refurbishing and deployment of over 3000 complete desktops
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

ICT Officer/ Inventory Officer

Computers for Schools Kenya
01.2021 - Current
  • Managing IT Operations by coordinating the services given to CFSK clients by giving direction to the team of IT specialists providing end-user services
  • Ensuring that IT and management systems operate and function correctly
  • Implementing and complying with CFSK IT standards and ISO standards of operation
  • Develop training materials to be used for Creating materials and presentations for training and reports
  • Setting up the computer prior to the new staff start date and any related moves
  • Handling the relocation of computer equipment because of office or personnel changes
  • Setting up new user accounts and email accounts from the Computers For Schools Kenya Domain
  • Managing staff in accordance with management principles and guidelines to promote a sense of corporate identity
  • Allocating tasks to staff, and ensuring and monitor the quality of work results of IT staff
  • Creating and maintaining Computers for Schools Kenya inventory, which may include hardware, software, and various items such as Laptops, Desktops, Printers, laser printer cartridges and peripheral equipment
  • Training and orientation of staff on use of hardware, operating system and company telephones
  • Data management- overseeing Computers for Schools Data Management Systems
  • Responding to ICT support requests from CFSK staff and CFSK partners in a timely manner
  • Managing communications across multiple channels, ensuring all interactions align with Computers for Schools Kenya brand and service standards
  • Leading capacity building efforts among project collaborators and partners in data collection, storage and management
  • Implementing and monitoring Quality Assurance (QA) protocols and routines, including safe and remote back-up of database systems and tools
  • Offering technical support to the staff who have issues with their IT infrastructure in real time for efficiency
  • Educating the staff on the use of the ERP system to improve their performance
  • Data destruction in data hard disks- skills in both blanco and Degausser machine
  • Supervision of department staff and job allocation
  • Troubleshooting IP Telephony and network related issues in the company
  • Data recovery in hard drives

IT Industrial Attachment

Kenya Pipeline Company Limited
05.2019 - 08.2019
  • KPC User support help desk
  • Resolving basic network connectivity issues
  • Replacing and repairing PCs hardware components
  • SAP system basic troubleshooting and configuration
  • Conducting preventive maintenance
  • Configuration and troubleshooting of printing problems both for network and shared printers
  • Electrical and electronic waste management
  • Installation and configuration of operating systems
  • Data Backups in the KPC data center

Teacher

Emmanuel High School, Muusini
01.2016 - 08.2016
  • Conducting Training and Educational Sessions: Delivered classroom one-on-one teaching sessions in Mathematics and Physics to high school students, nurturing critical thinking and problem-solving skills
  • Provided additional tutoring to students who needed extra help, demonstrating my ability to engage with diverse learners and adapt to their learning styles
  • Guidance and Mentorship: Offered academic guidance and career advice to students, mainly in the context of further education and career pathways
  • Provided mentorship to students concerning academic success, study techniques, and balancing extracurricular activities with academics
  • Collaboration and Communication: Actively collaborated with colleagues to develop and update course materials, ensuring resources were effective for student success
  • Frequently communicated with parents to provide progress updates on students, addressing concerns and offering recommendations for improvement
  • Support and Outreach: Engaged in school-wide initiatives to promote the importance of higher education, working with school leadership to organize events and activities that increased student interest in higher education
  • Also coordinated field trips and guest lectures, ensuring students had exposure to practical applications of Mathematics and Physics in real-world settings
  • Data Management and Reporting: Maintained accurate records of student’s performance, tracking progress over time and using this data to inform teaching strategies
  • Regularly prepared and submitted reports on student performance, addressing the areas of improvement

Education

Master of Science - Computer science

Multimedia University of Kenya
Nairobi, Kenya
02.2025

Bachelor of Science - Computer science

University of Embu
Embu, Kenya
01.2020

Kenya certificate of secondary education -

Ngumbulu Secondary School
01.2015

Kenya Certificate of Primary Education - undefined

Muusini Primary School
01.2011

Skills

  • Cybersecurity analysis
  • Security controls and policies
  • Cost analysis and savings
  • Scheduling and coordination
  • Leadership and Management
  • Strategic IT Planning
  • Communication and Interpersonal Skills
  • Intercultural skills and ability to work in an international environment
  • Attention to detail
  • Computer hardware troubleshooting and maintenance

Certification

  • CompTIA Security+
  • Introduction TO Cybersecurity Certificate By Cisco
  • Digital skills certificate
  • Computer packages certificate

Accomplishments

Trained Trainers on Ewaste management

Languages

English
Kiswahili

Personal Information

  • Date of Birth: 08/00/XX
  • Gender: Female
  • Nationality: Kenyan

Hobbies and Interests

  • Interest in internet of things technology
  • Interest in knowing about new inventions in computer technologies
  • Reading books and watching documentaries

Timeline

Deputy Operations Manager/ ICT Officer

Computers For Schools Kenya
01.2025 - Current

ICT Officer/ Inventory Officer

Computers for Schools Kenya
01.2021 - Current

IT Industrial Attachment

Kenya Pipeline Company Limited
05.2019 - 08.2019

Teacher

Emmanuel High School, Muusini
01.2016 - 08.2016

Kenya Certificate of Primary Education - undefined

Muusini Primary School

Master of Science - Computer science

Multimedia University of Kenya

Bachelor of Science - Computer science

University of Embu

Kenya certificate of secondary education -

Ngumbulu Secondary School

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Veronica Kalee Ngyema