VERONICA EGOBWA KHAMASI
HR Shared Services Manager
Nairobi
Summary
Dynamic HR leader with a proven track record of fostering operational excellence and driving business growth through innovative, people-centric strategies. Expertise in scaling HR infrastructure to support rapid organizational expansion, managing comprehensive HR operations for over 400 employees across diverse regions. Skilled in aligning business objectives with robust HR frameworks, ensuring a balance of compliance, performance, and organizational culture. Recognized for cultivating trust at all organizational levels, adeptly navigating complex people issues with sound judgment while implementing HR initiatives that enhance accountability and drive measurable results.
Overview
7
7
years of professional experience
Work History
HR Shared Services Manager
Poa Internet Kenya Limited
11.2023 - Current
- Leading the expansion of HR operations as the company grows from 90 to over 400 employees, managing payroll, commissions, HRIS, and ensuring 100% accuracy in employee data.
- Driving performance culture by assisting the Learning and Development teams in championing the transition from SMART goals to OKRs, resulting in a 30% increase in appraisal completion rates across departments.
- Enhanced operational efficiency by streamlining processes and implementing automation strategies.
- Developing and implementing key HR policies that support organizational growth, regulatory compliance, and a consistent employee experience.
- Managing complex employee relations cases, including disciplinary issues, conflict resolution, and PIPs, with a focus on fairness, compliance, and positive outcomes.
- Supporting the company’s territorial expansion by overseeing HR planning, onboarding, and compliance for new regions, while aligning workforce growth with business strategy.
- Handling disciplinary issues, conflict resolution, and performance improvement plans (PIPs) with a focus on fairness, documentation, and timely closure.
- Liaised between multiple business divisions to improve communications.
HR Assistant, Shared Services
Poa Internet Kenya Limited
06.2022 - 11.2023
- Maintained and updated HR records and files, with a 40% reduction in manual errors.
- Coordinated recruitment logistics, including interview scheduling, documentation, and onboarding support for 150+ hires.
- Assisted in payroll data collation and benefits administration to ensure timely and accurate processing.
- Organized new employee orientation schedules for new hires.
- Facilitated smooth offboarding by processing exits and compiling compliance documents.
- Ensured accurate data input into the HRIS, and facilitated routine system audits.
- Supported internal communication efforts and employee engagement activities.
HR Trainee
Poa Internet Kenya Limited
12.2021 - 06.2022
- Provided administrative support to the HR team across recruitment, onboarding, and employee relations functions.
- Assisted in scheduling interviews in coordination with hiring managers.
- Maintained up-to-date and organized employee records in both digital HRIS and physical filing systems.
- Helped coordinate training sessions by preparing attendance lists, materials, and collecting feedback.
- Drafted internal communication, such as interview invitations, onboarding schedules, and training reminders.
HR Intern
Ministry of Transport and Infrastructure
09.2018 - 12.2018
- Maintained and updated records for over 150 employees, ensuring 100% accuracy and compliance with audit and legal standards.
- Screened over 100 CVs and coordinated more than 30 interviews, contributing to a 25% reduction in time-to-hire during peak recruitment periods.
- Prepared appointment letters and HR letters for 50+ new hires, enabling smooth and timely onboarding.
- Processed employee benefits and pension documentation for over 150 staff members, ensuring 100% accuracy, and timely submissions within regulatory deadlines.
- Handled HR documentation and internal correspondence, improving administrative efficiency, and reducing turnaround time by 30%.
Education
Association of Chartered Certified Accountants (ACCA) -
Strathmore University
Nairobi 04.2020 -
Bachelor of Science - Human Resource Management
Moi University
Eldoret 09.2015 - 12.2019
Skills
- HR Operations & Shared Services Management
- Payroll & Benefits Administration
- HRIS & Systems Optimization
- Organizational Development & Effectiveness
- Internal Controls & Compliance
- Strategic Human Resources Management
- Operational Excellence & Process Improvement
- Employee Data Management
Accomplishments
- Improved payroll accuracy and reduced processing time by 30% through streamlined workflows and data validation procedures.
- Resolved 95% of employee queries within 48 hours, enhancing employee experience and reducing HR ticket backlog.
- Coordinated 15+ learning and development initiatives that increased employee training engagement by 20%.
- Supported two major organizational restructures by managing internal communication and employee transitions with minimal attrition.
- Developed and deployed HR metrics dashboards for leadership, resulting in improved data visibility and decision-making.
Affiliations
Institute of Human Resource Management (IHRM)- Membership Number: 18131
References
1. Mercy Misango
Human Resource Manager, Century Real Estate
mercymisango98@gmail.com
0703631438
2. Lilian Achieng
Human Resource Manager, MOriental Bank
lilyachie44@gmail.com
0724476240
3. Winnie Shitanda
Training Manager, Telkom Kenya
0727688432
Timeline
HR Shared Services Manager
Poa Internet Kenya Limited
11.2023 - Current
HR Assistant, Shared Services
Poa Internet Kenya Limited
06.2022 - 11.2023
HR Trainee
Poa Internet Kenya Limited
12.2021 - 06.2022
Association of Chartered Certified Accountants (ACCA) -
Strathmore University
04.2020 -
HR Intern
Ministry of Transport and Infrastructure
09.2018 - 12.2018
Bachelor of Science - Human Resource Management
Moi University
09.2015 - 12.2019
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