Veronica Duder
Nairobi,
Summary
Highly motivated business professional ready to drive financial strategies and optimize performance. Expertise in budgeting, forecasting, and financial reporting. Strong focus on team collaboration and flexibility to meet changing needs. Reliable, analytical, and results-oriented with keen eye for identifying opportunities for improvement.
Overview
22
22
years of professional experience
Work History
Introducer (Independent Contractor)
Wealth Management
11.2024 - Current
- Cultivating relationships within my professional network to identify high-net-worth individuals and companies who could benefit from the investment firms services
- Arranging introductions between potential clients and the investment firms’ relationship managers
- Screening potential clients to ensure they meet the investment firm’s criteria regarding asset levels and investment goals, pre-qualifying them for further engagement
- Maintain ongoing communication with both potential clients and the investment firm to facilitate a smooth transition and a positive experience
General Manager
Lewa House
06.2022 - 10.2022
- Maintained high standards of service and ensuring guest satisfaction through relationship building and accommodation of their needs and expectations
- Co-ordinated guest activities upon arrival at the lodge
- Managed operations for the Front of House and Back Office
- Supervised the daily operations of a 7-room luxury safari lodge by developing schedules and monitoring the performance of 45 staff members
- Implemented a new stock control system to minimize financial wastage and provided system training to staff
- Ensured month end stock takes were carried out accurately and followed up on any discrepancies
- Handled monthly cash reconciliation for shop purchases and guest activities
Executive Co-ordinator
Dry Associates Investment Bank
07.2018 - 04.2022
- Performed detailed financial analysis, including financial modeling, valuation and risk analysis
- Providing strategic advice to clients on their financial and business needs, ensuring clients are kept informed about market trends and potential investment opportunities
- Maintained long-term relationships with key clients, stakeholders and potential investors, whilst working to understand client goals and provide solutions that align with their financial objectives, maintaining high levels of customer satisfaction
- Worked closely with junior bankers, analysts and other departments within the firm to ensure smooth execution of projects
- Mentoring and guiding junior team members in financial modeling, research and analysis
- Managed the General Managers busy schedule, including handling incoming and outgoing communications, leading to an increase of the firm’s operational efficiency
- Identified system issues and proposed improvements
- Processed quarterly access fee invoices and meticulously maintained a tracking system for client payments
Standards Manager
Glen Edmunds Advanced Driving
06.2017 - 07.2018
- Ensured policies and procedures were current and consistent with International Organisation for Standardisation (ISO) 9001:2015 Quality Management Systems, Pearson (UK) and Highfields (UK) standards of practice
- Being the ISO Management Representative
- This encompassed the review of non-conformities or non-conforming products, identifying their causes and implementing actions to correct non-conformities
- Analysed customer feedback, responded to complaints and identified areas of concern
- Implemented policies and procedures to prevent future re-occurrences
- Coordinated monthly management meetings, management review meetings and internal audits
- Distributed resultant actions to the Heads of Departments and monitored progress of those actions to increase business efficiency, customer satisfaction and operational standards
- Ensured health and safety safeguards were in place at all times
Service Manager & Data Quality Senior Co-ordinator
National Health Service (NHS), U.K
08.2003 - 12.2016
- Full line management of the Data Quality teams and subsequently operational teams such as the Cancer Services Department and the Ear Nose and Throat Department, this included managing sickness absence, appraisals, delivering training and recruitment and retention
- Designed interactive data dashboards for executive leadership, providing clear and accessible insights into business performance
- Maintained data quality during regular system updates, preventing data loss and ensuring continuity of analytics services
- Led the data quality and data correction teams in the data migration project from legacy systems to a modern electronic patient record software, Cerner Millenium, guaranteeing a smooth transition with minimum downtime
- Analysed large datasets using statistical methods, resulting in an increase of data accuracy and efficiency
- Conducted regular data audits and compliance checks, upholding high levels of data integrity and regulatory adherence
- Facilitated cross-departmental workshops on data management best practices, raising organisation-wide awareness and competence
- Lead a team of up to 20 data quality officers and data quality correctors, overseeing their development by providing training, holding regular one-to-one meetings and analysing the quality of their performance through audits
- Devised systems and management reports identifying bottlenecks in the NHS waiting times targets
- Managed capacity and demand, ensuring sufficient clinics or theatre sessions to treat patients
- Including bed management
- Investigated and responded promptly, and courteously, to patient complaints
- Minimised financial and resource wastage by monitoring relevant budgets and supporting the delivery of business plans
Education
International introductions to securities and investment -
Chartered Institute For Securities And Investments
01.2020
ISO 9001:2015 Quality Management Systems -
Millenium Management Consultants
09.2017
ISO 9001:2015 Internal Auditing -
Millenium Management Consultants
09.2017
Professional Certificate in Management -
The Open University
11.2007
NVQ level 2 - Equine Management
Warwickshire College
07.2003
City and Guilds National Certificate in the Management of Horses -
Warwickshire College
07.2003
High School Diploma -
Epworth High School
South Africa11.2001
Skills
- Process Improvements
- Operational planning
- Problem analysis
- Change Management
- Information systems
- Excellent customer service skills
- People management
- Financial management
- Regulatory compliance
- Strategic planning
- Performance analysis
- Financial analysis
- Investment analysis
- Portfolio management
- Financial analysis and reporting
- Internal controls and reporting systems
- Risk analysis
- Business development
- Data analysis
Timeline
Introducer (Independent Contractor)
Wealth Management
11.2024 - Current
General Manager
Lewa House
06.2022 - 10.2022
Executive Co-ordinator
Dry Associates Investment Bank
07.2018 - 04.2022
Standards Manager
Glen Edmunds Advanced Driving
06.2017 - 07.2018
Service Manager & Data Quality Senior Co-ordinator
National Health Service (NHS), U.K
08.2003 - 12.2016
ISO 9001:2015 Quality Management Systems -
Millenium Management Consultants
ISO 9001:2015 Internal Auditing -
Millenium Management Consultants
Professional Certificate in Management -
The Open University
NVQ level 2 - Equine Management
Warwickshire College
City and Guilds National Certificate in the Management of Horses -
Warwickshire College
International introductions to securities and investment -
Chartered Institute For Securities And Investments
High School Diploma -
Epworth High School
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