Vera Otieno
Buffet Steward
Nairobi,0127
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Waitress
Prearea Bar and Restaurant
Nairobi
02.2024 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Buffet Steward
Stanford Hotel
Nairobi
11.2022 - 01.2024
- Collaborated with kitchen staff to ensure timely replenishment of food items, minimizing wait times for guests.
- Assisted in the setup and breakdown of the buffet area daily, ensuring a clean and organized environment for guests upon arrival.
- Monitored portion control and plate presentation on the buffet line, maintaining quality standards while minimizing food waste.
- Handled time-sensitive tasks such as carving stations or live cooking demonstrations smoothly, resulting in a positive guest experience.
- Assisted in menu planning and food preparation, resulting in diverse and appealing buffet offerings.
- Enhanced customer satisfaction by efficiently managing the buffet line and ensuring a constant supply of fresh food items.
- Coordinated with other team members to maintain efficient workflow during peak hours, providing seamless service to guests.
- Promoted an atmosphere of teamwork by collaborating with fellow stewards to provide seamless service during high-volume periods.
- Contributed to overall revenue growth by upselling special menu items when appropriate, enhancing guest satisfaction and increasing sales.
- Implemented proper food handling techniques, reducing waste and ensuring guest safety.
- Conducted regular inventory checks on all buffet items, ensuring optimal stock levels were maintained at all times.
Education
N.A - Basic Secondary Education
Nyarongi High School
Migori 11.2018
Skills
Bar terminology
Stocking and replenishing
Order delivery practices
Banquet coordination
Dining area maintenance
Sales expertise
Point of sale operation
Table setting knowledge
Cash handling
Menu presentation
Accurate money handling
Upselling techniques
Menu memorization
Languages
English
Advanced (C1)
Timeline
Waitress
Prearea Bar and Restaurant
02.2024 - Current
Buffet Steward
Stanford Hotel
11.2022 - 01.2024
N.A - Basic Secondary Education
Nyarongi High School