Summary
Overview
Work History
Education
Skills
Certification
Listening to music, watching.
Languages
Email: h12712738@gmail.com
Timeline
BusinessAnalyst
Vera Kerubo

Vera Kerubo

Customer Service Representative
Nairobi, Nairobi Province,Kasarani, Nairobi

Summary

Proven Data Analyst with a track record of enhancing data-driven decision-making at Cambrian Valuers Limited. Leveraged big data processing and statistical modeling to provide actionable insights, improving project outcomes by over 10%. Known for exceptional teamwork, adaptability, and a focus on achieving strategic goals through innovative analytical solutions.

Developed critical thinking and problem-solving skills in collaborative and fast-paced environment. Demonstrated ability to analyze data, implement machine learning algorithms, and work effectively within team. Seeking to transition into new field where these skills can drive impactful results and foster innovation.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Developed analytical and problem-solving skills in fast-paced, data-driven environment. Skilled in data visualization and statistical analysis, with practical knowledge of SQL and Excel. Seeking to transition into new field, applying transferable skills to drive data-informed decisions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

AI Intern

Self-employeed
01.2024 - Current
  • Developed innovative AI solutions for various applications, resulting in improved efficiency and accuracy.
  • Streamlined data collection and annotation processes for training AI models, minimizing errors and inconsistencies.
  • Assisted in drafting technical documentation and user manuals for developed AI tools, ensuring ease of use.
  • Enhanced AI algorithms by implementing machine learning techniques and data analysis methods.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Ran statistical analyses within software to process large datasets.
  • Modeled predictions with feature selection algorithms.
  • Participated in brainstorming sessions to develop creative solutions for challenging problems faced during project implementation stages.
  • Conducted extensive research on state-of-the-art AI methodologies, contributing to the development of innovative solutions.
  • Enhanced AI model accuracy by refining training data and implementing optimization techniques.
  • Developed strong communication skills through regular interactions with team members, supervisors, and other stakeholders involved in AI projects.
  • Collaborated with cross-functional teams on AI projects, ensuring seamless integration of technologies and systems.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers.

Customer Service Representative

Cambrian Valuers Limited
07.2022 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers

Data Analyst Trainee

Cambrian Valuers Limited
07.2022 - 09.2022
  • Collaborated with cross-functional teams to ensure relevant data collection and analysis.
  • Created visually impactful reports that effectively communicated findings to stakeholders.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
  • Created data models to support decision-making processes.
  • Monitored and controlled data upload, checking for successful data import and quality.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Proactively identified areas of opportunity within company's operations through ongoing monitoring of key metrics, leading to targeted improvements and increased efficiency.
  • Increased team productivity by automating repetitive tasks using scripting languages such as Python or R.
  • Created dashboards to monitor and track key performance indicators.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Improved customer satisfaction rates with targeted marketing strategies based on customer segmentation analysis.
  • Developed custom data models to better predict trends and identify key insights.
  • Identified potential business opportunities through comprehensive data analysis.
  • Streamlined data analysis processes for increased efficiency and faster results.
  • Supported financial analysis by consolidating and examining budget data, aiding in cost optimization efforts.
  • Improved report clarity with use of advanced visualization tools, making data more accessible to stakeholders.
  • Enhanced data accuracy by meticulously cleaning and validating large datasets.
  • Identified key performance indicators for ongoing projects, enabling more focused and effective analysis.
  • Reduced data redundancy by developing and enforcing strict data governance policies.

Education

Bachelor of Science - Statistics

Laikipia University
Nyahururu, Laikipia, Kenya
12-2022

High School Diploma -

Nyabururu Girls High School
Kisii, Kisii District, Kenya
11-2017

Skills

  • Big Data Processing, Data Analytics, Statistical modeling
  • Bayesian Inference
  • Time-series analysis
  • Teamwork and Collaboration
  • Attention to Detail, Problem solving
  • Adaptability and Flexibility, Time Management
  • Self Motivation
  • Data-driven decision-making
  • Statistical Analysis
  • Analytical Skills
  • Data Visualization
  • Linear algebra

Certification

Bachelor of Science in Statistics

Cisco Networking Academy

Listening to music, watching.

Ever since i was a small girl i have always loved listening to all types of music and watching movies and youtube shows.

Languages

English
Native language
Swahili
Proficient
C2

Email: h12712738@gmail.com

You can contact me through this email.

Timeline

AI Intern

Self-employeed
01.2024 - Current

Customer Service Representative

Cambrian Valuers Limited
07.2022 - 08.2023

Data Analyst Trainee

Cambrian Valuers Limited
07.2022 - 09.2022

Bachelor of Science - Statistics

Laikipia University

High School Diploma -

Nyabururu Girls High School

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Vera KeruboCustomer Service Representative