Community Service
Venic Onderi
Teacher
Nairobi, Nairobi Province
Summary
Resilient Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Proficient in FO power meter, optical spectrum analyzer and OTDR operations. Recognized for providing timely support in troubleshooting problems to minimize downtime.Comfortable working under pressure and in inclement weather.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Fiber Optic Technician
Egypro East Africa
06.2022 - Current
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Optimized system performance through expert alignment of optical devices used for signal transmission across the network.
- Contributed to a collaborative working environment by sharing knowledge of fiber optic technology with colleagues, fostering a culture of continuous learning and improvement.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
- Maximized efficiency in cable routing using GIS mapping tools, resulting in reduced installation costs for clients.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Stayed current with industry advancements through ongoing professional development and training in fiber optic technology.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Customer Service Representative
Plan Med Health Services
12.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Housekeeper
Puro Cleaning Company
01.2021 - 11.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Teacher
Lusigetti Senior High School
01.2020 - 08.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor of Arts - Geography And Kiswahili Teacher
Presbyterian University Of East Africa
Kikuyu, Kiambu District, Kenya 04.2001 -
Skills
Fusion Splicing
Fiber Optic Terminations
OTDR Operation
Network Troubleshooting
Ethernet Networking
Call Management
Complaint resolution
Problem-solving abilities
Critical Thinking
Computer Proficiency
Customer Service
Motivating students
Classroom Management
Lesson Planning
Behavior Management
Parent-Teacher Communication
Classroom Instruction
Group Instruction
Learning Strategies
Positive Role Model and Mentor
Student-Centered Learning
Student assessment
Student evaluations
Testing and grading
Student Records Management
Alternative Learning Methods
Performance Assessments
Teamwork
Interests
Filmmaking
Reading novels
Photography
Singing and dancing
Timeline
Fiber Optic Technician
Egypro East Africa
06.2022 - Current
Customer Service Representative
Plan Med Health Services
12.2021 - 05.2022
Housekeeper
Puro Cleaning Company
01.2021 - 11.2021
Teacher
Lusigetti Senior High School
01.2020 - 08.2020
Bachelor of Arts - Geography And Kiswahili Teacher
Presbyterian University Of East Africa
04.2001 -