VENESSA ONUNGA
Nairobi
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Bilingual Administrative Assistant
Shelter Afrique
04.2022 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Applied Mathematics
Catholic University of Eastern Africa
Nairobi10.2024
Diploma of Higher Education: Airline Cabin Crew - Airline Cabin Crew Service
Alison
Online Course11.2023
High School Diploma -
Moi Forces Academy- Lanet
Nakuru,Kenya12.2018
Skills
- Travel Planning
- External Communications
- Professional Correspondence
- Back Office Operations
- Verbal and Written Communication
- Airline Operations
- Hospitality Service Expertise
- Travel Administration
- Safety Procedures
- Flight Training
Languages
Swahili
Native language
English
Proficient
C2
French
Beginner
A1
Timeline
Bilingual Administrative Assistant
Shelter Afrique
04.2022 - Current
Bachelor of Science - Applied Mathematics
Catholic University of Eastern Africa
Diploma of Higher Education: Airline Cabin Crew - Airline Cabin Crew Service
Alison
High School Diploma -
Moi Forces Academy- Lanet
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