Venah Oyudo
Proffesional In Procurement And Supplies Management With A Background In Customer Service And Support
Nairobi, Nairobi Province,30
Summary
Dynamic procurement professional with a proven track record at Moriasi 3D, excelling in supplier relationship management and logistics oversight. Enhanced operational efficiency through strategic sourcing and process improvements, while fostering teamwork and collaboration. Adept at utilizing e-procurement systems to drive cost savings and streamline workflows, ensuring timely delivery of goods and services.
Overview
9
9
years of professional experience
Work History
PROCUREMENT OFFICER
MORIASI 3D
12.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
STORE MANAGER
TRESKA OPT LTD
05.2023 - 11.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
PROCUREMENT AND LOGISTICS OFFICER
DESIGNTECH AFRICA LTD
09.2020 - 02.2023
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving measures.
- Developed and executed sourcing strategies to identify new suppliers, increasing competition and driving down costs.
- Managed inventory levels to ensure optimal stock availability while minimizing holding costs.
- Maintained accurate records of purchases and deliveries, enabling effective tracking of expenditures and inventory management.
- Coordinated efforts between internal departments to improve communication throughout the entire procurement process.
- Reduced lead times for delivery of goods by optimizing logistics operations and developing strong relationships with transportation providers.
- Optimized warehouse operations by implementing efficient storage solutions and streamlining order picking processes.
- Negotiated contracts with suppliers, achieving significant cost savings and favorable payment terms.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Monitored and managed procurement budget to control costs.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
PROCUREMENT OFFICER
CUSTOMS ALUMINIUM EAST AFRICA LTD
06.2019 - 08.2020
- Developed and strengthened supplier relationships.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Maintained current understanding of pricing structures, market conditions, and trends in industry.
- Enhanced inventory management by implementing a well-organized system for tracking stock levels and reorder points.
- Input, analyzed, and reported on data covering all aspects of procurement operations.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
SALES AGENT/RECEPTIONIST
CHEMSOLS LTD
01.2019 - 05.2019
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
CUSTOMER SERVICE REPRESENTATIVE
HORIZON CONTACT CENTRE
01.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
CUSTOMER CARE ASSISTANT
SANLAM INSURANCE COMPANY
09.2017 - 01.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Continuously updated personal knowledge of industry trends and best practices for optimal customer support provision.
- Oversaw inventory management tasks related to products most frequently requested by customers.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or escalation purposes.
- Analyzed customer feedback data, identifying areas of improvement for enhanced satisfaction levels.
Education
DIPLOMA IN PURCHASING AND SUPPLIES MANAGEMENT - PURCHASING AND SUPPLIES MANAGEMENT
UNIVERSITY OF NAIROBI
KISUMU 04.2001 -
CERTIFICATE IN FRENCH STUDIES - French Language And Literature
UNITY COLLEGE OF PROFFESIONAL STUDIES
NAIROBI 04.2001 -
Skills
Supplier relationships
Vendor sourcing
Supplier relationship management
Bid process management
E-procurement systems
Logistics oversight
Procurement planning
Problem-solving abilities
Multitasking Abilities
Problem-solving aptitude
Teamwork and collaboration
Supply chain management
Timeline
PROCUREMENT OFFICER
MORIASI 3D
12.2025 - Current
STORE MANAGER
TRESKA OPT LTD
05.2023 - 11.2025
PROCUREMENT AND LOGISTICS OFFICER
DESIGNTECH AFRICA LTD
09.2020 - 02.2023
PROCUREMENT OFFICER
CUSTOMS ALUMINIUM EAST AFRICA LTD
06.2019 - 08.2020
SALES AGENT/RECEPTIONIST
CHEMSOLS LTD
01.2019 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
HORIZON CONTACT CENTRE
01.2018 - 12.2018
CUSTOMER CARE ASSISTANT
SANLAM INSURANCE COMPANY
09.2017 - 01.2018
DIPLOMA IN PURCHASING AND SUPPLIES MANAGEMENT - PURCHASING AND SUPPLIES MANAGEMENT
UNIVERSITY OF NAIROBI
04.2001 -
CERTIFICATE IN FRENCH STUDIES - French Language And Literature
UNITY COLLEGE OF PROFFESIONAL STUDIES
04.2001 -