Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills.
Hi, I’m
VELMER JEROTICH
Nairobi
Summary
Overview
1
year of professional experience
1
Certification
Work History
Sirikwa HotelNairobi
Receptionist
01.2025 - 08.2025
Job overview
- Managed busy reception desk, serving high-volume domestic and international guests each shift.
- Processed payments and refunds, ensuring accurate financial logs and daily reconciliations.
- Coordinated arrivals and departures, liaising with housekeeping for timely room readiness.
- Provided clear directions and local information to guests, accommodating VIP and special requests.
The Eat out restaurant Eldoret
Receptionist
06.2024 - 12.2024
Job overview
- Efficiently managed guest check-ins and check-outs at front desk.
- Coordinated room assignments and modified bookings to optimize occupancy.
- Answered telephone and email inquiries, directing them to appropriate departments.
- Executed cash handling and end-of-shift reconciliation with precision.
- Resolved guest issues and complaints, escalating complex matters to management for resolution.
Education
Rift Valley Technical Training InstituteEldoret
Business Management from Business Administration
01.2024
University Overview
St Francis GirlsEldoret
Secondary School
01.2020
University Overview
Skills
- Guest services
- Front desk operations
- Payment processing
- Booking management
- Financial reconciliation
- Issue resolution
- Conflict resolution
- Sales support
- Information dissemination
Certification
Computer Proficient with Certificate
References
References
Available on requestLanguages
Languages
- Kiswahili
- English, Fluent
- Kiswahili, Fluent / Native
Timeline
Receptionist
Sirikwa Hotel
01.2025 - 08.2025
Receptionist
The Eat out restaurant
06.2024 - 12.2024
Rift Valley Technical Training Institute
Business Management from Business Administration
St Francis Girls
Secondary School