VEENA GOSSAIN
HR MANAGER
Kisumu,Kisumu
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
4
4
Languages
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Finance Intern - Practical training
African Court of Human & Peoples' Rights Arusha
11.2019 - 05.2020
- Assisted in receiving, matching, processing, reconciling, and entering invoices into accounting software.
- Verified all transactions going into and out of the business through accounts payable and receivable.
- Managed the reviewing and analysis of expense receipts and credit card statements.
- Utilized practical communication skills to maintain and build positive client relationships.
- Collaborated with team members to streamline data entry processes, increasing operational efficiency.
Cashier and Customer Care Representative
Premids Ltd
06.2020 - 02.2021
- Processed customer transactions accurately and efficiently, enhancing overall checkout experience.
- Resolved customer inquiries and complaints promptly, contributing to improved customer satisfaction.
- Maintained organized cash register and ensured cash drawer balanced at the end of shifts.
- Educated customers on promotions and product features, driving increased sales and engagement.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Assisted with inventory management by restocking shelves and organizing merchandise effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Accountant
Falcon Packaging Limited
03.2021 - 03.2022
- Led monthly reconciliations of accounts to ensure accuracy and compliance with financial regulations.
- Streamlined the invoicing process, reducing errors and enhancing overall efficiency in accounts receivable.
- Collaborated with external auditors to facilitate timely and accurate financial audits, ensuring compliance.
- Mentored junior accounting staff on best practices for bookkeeping and financial reporting processes.
- Implemented automated tools for tracking expenses, resulting in improved accuracy and reduced processing time.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Facilitated month-end and year-end closing processes to support accuracy and completeness of financial reports.
- Developed strong relationships with vendors by fostering an environment of trust.
- Strengthened internal controls through regular review of policies and procedures, identifying areas for improvement or clarification.
- Played key role in negotiating terms with vendors, leading to cost savings in procurement.
Assistant Sales Representative Intern
ARROW CENTRE (U) LTD
03.2022 - 06.2022
- Met frequently with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Quickly responded to client concerns and complaints, providing effective solutions to avoid future issues
- Developed comprehensive sales presentations that effectively communicated product value to clients.
- Managed client inquiries and provided timely solutions, enhancing customer satisfaction and loyalty.
- Collaborated with the sales team to analyze market trends, driving targeted outreach efforts.
- Implemented new sales strategies that improved lead conversion rates through enhanced follow-up processes.
Human Resources Manager
TRANSEC LIMITED
07.2022 - 09.2025
- Generated comprehensive reports on HR, payroll, and learning and development, ensuring alignment with employment law, HR policy, best practices, and workforce development.
- Advised on and developed effective employment policies, enhancing organizational compliance and employee engagement.
- Provide reports on all areas of HR, Payroll and Learning and Development, including the application of Employment Law, HR policy, best practice, and workforce development.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Analyzed workforce trends to identify skill gaps and staffing needs, facilitating proactive talent management strategies.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Education
A-Levels - Social Sciences
Loreto Girls' Secondary School
Mwanza 05.2012 - 02.2016
Certificate of Secondary School Education -
Sunrise Secondary School
Mwanza 01.2008 - 10.2011
BBA - Banking And Finance
CHANDIGARH UNIVERSITY
Chandigarh 08.2016 - 05.2019
Skills
Employee relations
Payroll management
Conflict resolution
Internal investigations
Employment law compliance
HR policy development
Workforce analysis
Financial analysis
Audit facilitation
Client communication
Team collaboration
HR policies and procedures
Microsoft office proficiency
Interests
Trekking, Reading, Learning new languages, Learning new accounting software's
Timeline
Human Resources Manager
TRANSEC LIMITED
07.2022 - 09.2025
Assistant Sales Representative Intern
ARROW CENTRE (U) LTD
03.2022 - 06.2022
Assistant Accountant
Falcon Packaging Limited
03.2021 - 03.2022
Cashier and Customer Care Representative
Premids Ltd
06.2020 - 02.2021
Finance Intern - Practical training
African Court of Human & Peoples' Rights Arusha
11.2019 - 05.2020
BBA - Banking And Finance
CHANDIGARH UNIVERSITY
08.2016 - 05.2019
A-Levels - Social Sciences
Loreto Girls' Secondary School
05.2012 - 02.2016
Certificate of Secondary School Education -
Sunrise Secondary School
01.2008 - 10.2011
REFERENCES
MR KUNAL KAPOOR - MANAGING DIRECTOR
TRANSEC LIMITED - MWANZA TANZANIA
EMAIL - kunalk@transec-tz.com