VAYON OCHIENG OUMA
RARIEDA-NYANZA
Summary
Results-oriented Sales and Customer Service Representative specialising in customer relationship management. Builds strong client rapport to enhance satisfaction and loyalty. Delivers impactful product demonstrations to educate customers and drive sales growth. Utilises effective communication and problem-solving skills to achieve targets and boost customer retention through proactive engagement.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales and Customer Service Representative
KIDS AVENUE KENYA BABY SHOP
KISUMU, KENYA
02.2022 - 04.2025
- Promoted company products using approved techniques to exceed performance expectations.
- Built sales momentum through daily relationship management with new customers and accounts.
- Updated customers on promotions and special offers to drive revenue.
- Tracked customer needs and conducted follow-ups each visit to maintain account activity and strengthen relationships.
- Educated customers on product use through demonstrations and presentations.
- Processed refunds, exchanges, and service requests for customers.
- Provided after-sales service information for comprehensive customer support.
- Gathered customer feedback through active listening to understand concerns., asking detailed questions to understand issues.
Education
Certificate of Higher Education - KCSE
RARIEDA MIXED HIGH SCHOOL
RARIEDA-KENYA01-2014
Skills
- Customer relationship management
- Product demonstrations
- After-sales support
- Sales reporting
- Order fulfilment
- Customer database management
- Logistics management
- Quality control
- Conflict resolution
- Negotiation skills
- Client rapport building
- Verbal communication
Languages
English
Advanced
C1
Swahili
Advanced
C1
Timeline
Sales and Customer Service Representative
KIDS AVENUE KENYA BABY SHOP
02.2022 - 04.2025
Certificate of Higher Education - KCSE
RARIEDA MIXED HIGH SCHOOL