Vallary Achieng Ocholla

Key Responsibilities:

• Manage and execute all digital marketing strategies, including social media advertising, email campaigns, and content creation to enhance brand visibility for Pure Infinity Collections Cosmetics Ltd.
• Oversee daily business operations, ensuring seamless coordination across departments and timely completion of tasks.
• Serve as the primary Virtual Assistant, handling administrative tasks, scheduling, and internal communication for efficient remote support.
• Create and manage engaging content across social media platforms to drive customer engagement and brand loyalty.
• Coordinate marketing communications and promotions to support product launches, seasonal campaigns, and influencer partnerships.
• Analyze digital campaign performance and operational workflows to identify growth opportunities and recommend improvements.
• Act as a liaison between stakeholders, ensuring consistent brand messaging and timely response to customer inquiries across digital channels.

Key Responsibilities:

• Oversaw day-to-day administrative operations and supervised support staff to ensure smooth office workflow.
• Provided mentorship and performance feedback to administrative team, fostering professional development and efficiency.
• Managed and safeguarded confidential records in compliance with company policies and data protection regulations.
• Developed and maintained organized digital and physical filing systems to ensure quick and secure document retrieval.
• Implemented and maintained a centralized information-sharing platform to enhance staff collaboration and communication.
• Documented and updated company policies and standard operating procedures for consistent employee reference and compliance.

Key Achievements:

• Successfully reduced document retrieval time by 40% through a revamped filing and archiving system.
• Improved interdepartmental communication by introducing a digital information hub accessible to all team members.
• Strengthened team performance and morale through structured mentorship and regular performance evaluations.
• Played a pivotal role in streamlining onboarding processes by standardizing policy documentation and internal guides.

Key Responsibilities:

• Maintained accurate transaction records in compliance with company policies and regulatory requirements.
• Built strong client relationships through consistent follow-ups and quality service.
• Delivered personalized insurance solutions based on individual client needs and profiles.
• Educated clients on policy benefits, promoting informed decision-making and trust.
• Responded promptly to client inquiries, ensuring timely and effective issue resolution.
• Supported team efforts in meeting sales targets and enhancing client engagement.

Key Achievements:

• Attained 99.9% accuracy in transaction records, ensuring zero compliance issues during audits.
• Boosted client retention by 20% through customized communication and insurance offerings.
• Cut response time to customer queries by 40%, contributing to a 95% satisfaction score.

Key Highlights:

• Identified customer needs and recommended suitable Sunlight products in line with specifications and regulatory standards.
• Maintained over 95% customer satisfaction by consistently delivering exceptional service and support.
• Collaborated with cross-functional teams to refine sales strategies and boost customer engagement.
• Analyzed market trends to provide data-driven product suggestions, contributing to a 20% increase in sales.
• Participated in multiple product training programs, enhancing knowledge and positively impacting performance.
• Supported marketing initiatives across the assigned territory, leading to measurable sales growth.