Valerie Lisa
IT Associate
Nairobi
Summary
Detail-oriented IT professional with hands-on experience in troubleshooting hardware, software, and network systems in a multi-user environment. Proven ability to support ICT operations, maintain system performance, and assist users through technical issue resolution. Skilled in system maintenance, data backup, basic networking, and user support, with experience working on digital transformation initiatives and automation projects. Adept at translating technical concepts into user-friendly solutions and supporting teams through training and onboarding.
Passionate about leveraging technology, digital tools, and innovative solutions to improve operational efficiency and organizational impact.
Overview
2
2
years of professional experience
Work History
IT & Business Systems Analyst
Agile Solutions
03.2026 - Current
- Gather and analyze business and system requirements, translating user needs into practical technical solutions.
- Provide user support and system guidance, assisting clients and internal teams in resolving system-related issues.
- Collaborate with technical teams to implement, test, and optimize business systems and applications.
- Support system configuration, troubleshooting, and continuous improvement of digital tools.
- Conduct user training and onboarding sessions to ensure effective adoption of systems and processes.
- Document system workflows, user requirements, and operational procedures to improve efficiency and consistency.
- Work closely with cross-functional teams to identify opportunities for process automation and digital transformation.
- Coordinated data migration and consolidation efforts.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
IT Intern
KENAS - Kenya Accreditation Services
05.2025 - 08.2025
- Provided first-line IT support by troubleshooting hardware, software, and network issues, ensuring minimal disruption to staff operations.
- Assisted in installation, configuration, and maintenance of ICT systems, including user devices and internal applications.
- Performed system updates, antivirus checks, and data backups to maintain system security and reliability.
- Supported network functionality by identifying and resolving connectivity issues within office environments.
- Contributed to digital transformation initiatives by supporting record digitization and improving system efficiency.
- Assisted in automation of repetitive tasks using basic scripting, improving workflow efficiency.
- Supported database queries and system data management using SQL for reporting and operational needs.
- Collaborated with teams to resolve technical issues and improve system usability for non-technical users.
Operations & Systems Support Intern
Sabini Ventures
01.2024 - 04.2025
- Managed digital business systems including e-commerce platform operations and performance monitoring.
- Provided basic technical support for platform functionality, resolving user and system issues.
- Analyzed sales and customer data to support business decision-making and improve operational efficiency.
- Maintained digital records and ensured data accuracy across systems.
- Supported adoption of digital tools to streamline workflows and improve team productivity.
Education
Bachelor of Science - Business Information Technology
KCA UNIVERSITY
Nairobi, Kenya 04.2001 -
Software Development
POWER LEARN PROJECT
Nairobi, Kenya12-2023
Certificate Of Secondary Education - undefined
ST. LUCIE KIRIRI
Nairobi, Kenya01-2022
Skills
IT Support & Troubleshooting (Hardware, Software, Network Issues)
Networking: Basic LAN/WAN concepts & connectivity troubleshooting
System Maintenance: Updates, backups, antivirus & performance monitoring
User onboarding & technical support
Websites
Additional Information
- Strong interest in digital transformation, automation, and emerging technologies, including AI, with a focus on improving operational efficiency.
- Leadership & Community Engagement: Choir & Community Coordinator, Holy Trinity Church Kileleshwa - Lead and coordinate team activities, manage schedules, support event planning, and foster collaboration within a diverse team environment.
Interests
Music, Art, Fashion and Design, Travel, Cooking
Timeline
IT & Business Systems Analyst
Agile Solutions
03.2026 - Current
IT Intern
KENAS - Kenya Accreditation Services
05.2025 - 08.2025
Operations & Systems Support Intern
Sabini Ventures
01.2024 - 04.2025
Bachelor of Science - Business Information Technology
KCA UNIVERSITY
04.2001 -
Software Development
POWER LEARN PROJECT
Certificate Of Secondary Education - undefined
ST. LUCIE KIRIRI