Valerie Akinyi
Business Development Executive
Nairobi
Summary
Accomplished Business Development Executive, skilled in connecting with customers, building relationships, and expanding customer bases. Successful in generating leads by using diverse strategies to consistently exceed customer acquisition and profitability targets. Polished presenter with decisive and tenacious approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Kenya National Chamber of Commerce and Industry
4 2024 - 6 2024
- Introducing the iSOKO digital mobile marketing app to traders through physical daily market visits of 20 clients per day
- Ensuring customer retention is done, by assisting existing users on how to upload both their products and services successfully
- Routinely following up with potential leads, to onboard them on the app
- Regularly attending trade exhibitions and expos to showcase more about iSoko platform, and its benefits
- Planning and executing sales presentations to potential traders, highlighting the app's benefits.
Sales and Marketing Representative
Gilanis Distributors Limited
07.2022 - 03.2024
- Ensuring achievement of required sales quotas to achieve set targets of 100,000 per day
- Built local sales and marketing plan for each targeted area within defined territory.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Conducted market research to identify customer needs and preferences.
Customer Service Executive
Custody and Registrars (C&R) Group
09.2021 - 06.2022
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolutions
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales and Marketing Representative
Mzuri Sweets Limited
12.2018 - 07.2020
- Contacting clients and making orders for follow-ups
- Following up on payments, both overdue and advance clients
- Leads follow up and convert them into sales
- Boosting sales revenue by implementing effective marketing strategies and building strong client relationships.
- Following through with leads to close sales over phone, in office and during external consumer engagements.
- Increasing customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
Education
Yusudi Africa
09.2018 - 05.2018
Diploma in Cultural Tourism - undefined
The University of Nairobi
01.2013 - 04.2014
Certificate in Computer Studies - undefined
Railway Training Institute
01.2012 - 04.2012
undefined
Langalanga Secondary School
01.2004 - 04.2007
Skills
Active Listening
Product Knowledge
Call Management
Customer Relations
Time management skills
Written and oral communication skills
Problem-solving abilities
Promotional Planning
Presentation Development
Market Research
Lead prospecting
Lead Generation
Customer Service
References
- Mrs. Rachael Wangeci, Business Development Lead, Kenya National Chamber of Commerce and Industry, Nairobi, 0711590807
- Mr. Steve Omega, Nairobi Branch Manager, Gilanis Distributors Limited, P.O BOX 70-20100, Nakuru, 0725628720
- Ms. Martha Aoko, Senior Supervisor, Corporate Action, Custody and Registrars Group, P.O Box 8484-00100, Nairobi, 0112456201
- Mr. George On'gany, Human Resource Manager, Mzuri Sweets Limited, P.O Box 875-80109, Kilifi, 0721767443
Timeline
Sales and Marketing Representative
Gilanis Distributors Limited
07.2022 - 03.2024
Customer Service Executive
Custody and Registrars (C&R) Group
09.2021 - 06.2022
Sales and Marketing Representative
Mzuri Sweets Limited
12.2018 - 07.2020
Yusudi Africa
09.2018 - 05.2018
Diploma in Cultural Tourism - undefined
The University of Nairobi
01.2013 - 04.2014
Certificate in Computer Studies - undefined
Railway Training Institute
01.2012 - 04.2012
undefined
Langalanga Secondary School
01.2004 - 04.2007
Customer Service Representative
Kenya National Chamber of Commerce and Industry
4 2024 - 6 2024
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