Valentine Mkamburi Myombo
Malindi, Kilifi District
Summary
Enthusiastic individual, using exceptional communication and relationship-building abilities to grow Customer relationship. Using extensive industry experience to offer expert knowledge on Organization growth. Resourceful and able to creatively solve problems, with exceptional time management skills. Conscientious, team-orientated Personnel, working tirelessly to achieve the organization goal. Skilled in good people communication skills and teamwork, ensuring exceptional efficiency and accuracy. Fast learning, results-oriented student, utilizing skills in the Communication and Public Relations field to drive business goals. Possessing exceptional problem-solving and analytical skills, able to work effectively and efficiently in high performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER RELATIONS & MARKETING ADMIN
KERICHO TOYOTA
12.2019 - Current
- Liaised with Sales and Marketing to develop and implement effective marketing events and brand awareness promotions
- Managed 5 projects concurrently using prioritization and time management skills to meet deadlines consistently
- Employed exceptional communication and relationship building skills to develop trusting, professional client relationships
- Supported timely delivery of monthly CSI reports, ensuring outstanding quality and standards
- Provided the Managing Director with comprehensive written reports on Customer Satisfaction and complain analysis for continued improvement of Customer Service
- Used effective people management and organizational abilities to plan Trainings and Team building activities
- Devised processes to boost long-term business goals and increase profits
- Got a special mention in February 2023 as the best recognized CR in the automotive industry by the MD of Toyota Kenya in the Dealer Conference 2022.
INTERN
KILIFI COUNTY GOVERNMENT
05.2017 - 08.2017
- Communicated with internal and external partners
- Worked with Senior Human Resource Officers in employees leave planning
- Worked along the Disaster Management Department in Response Planning
Education
CERTIFICATION OF COMPLETION TRAINING -
THE TRAINING BANK
01.2021
BACHELOR OF SCIENCE: COMMUNICATION AND PUBLIC RELATIONS -
UNIVERSITY OF KABIANGA
KERICHO, KENYA12.2018
KENYA SECONDARY CERTIFICATE: K C S E -
MWASERE GIRLS SECONDARY SCHOOL
VOI, KENYA11.2013
KENYA PRIMARY CERTIFICATE: K C P E -
SAINT AUGUSTINE PREP SCHOOL
MOMBASA, KENYA11.2009
Skills
- Following scripts
- Call Metrics
- Administrative and Office Support
- Administrative Support
- Client Relations
- Conflict Resolution
- Microsoft PowerPoint
- Customer Relations
- Relationship Building
- Understanding Customer Needs
- [Software] CRM system proficiency
- Follow-up skills
- Computer Skills
- Complaint Investigation
Certification
FULL MEMBERSHIP JANUARY- DECEMBER 2024
PUBLIC RELATIONS SOCIETY OF KENYA ( PRSK)
REFEREE
Mrs Annette Mutai
Sales Director, Kericho Toyota
0727449136
anete@kerichotoyota.com
Mr Anthony Liwali
Senior HUman Resource, County Government of Kilifi
0722312294
Mr Issa Mwamzandi
Dean of Students, Univeristy of Kabianga
0721113581
Timeline
CUSTOMER RELATIONS & MARKETING ADMIN
KERICHO TOYOTA
12.2019 - Current
INTERN
KILIFI COUNTY GOVERNMENT
05.2017 - 08.2017
CERTIFICATION OF COMPLETION TRAINING -
THE TRAINING BANK
BACHELOR OF SCIENCE: COMMUNICATION AND PUBLIC RELATIONS -
UNIVERSITY OF KABIANGA
KENYA SECONDARY CERTIFICATE: K C S E -
MWASERE GIRLS SECONDARY SCHOOL
KENYA PRIMARY CERTIFICATE: K C P E -
SAINT AUGUSTINE PREP SCHOOL
Similar Profiles
Nelly Mong'ina MaogaNelly Mong'ina Maoga
Orthopedic Surgeon at Ministry of Health, Kericho County Referral HospitalOrthopedic Surgeon at Ministry of Health, Kericho County Referral Hospital
Harriet ObareHarriet Obare
Student Nurse at Kericho Teaching And Referral HospitalStudent Nurse at Kericho Teaching And Referral Hospital
FRED MOGIREFRED MOGIRE
Staff accountant at County Government of KerichoStaff accountant at County Government of Kericho