Valentine Nyakoa Sakwa
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Greenlight planet[Sunking kenya]
09.2022 - Current
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts, and file documents.
- Active Listening Skills.
- Building Customer Loyalty.
- Provided feedback to management on common customer concerns and trends.
- Collaborated with team members to enhance customer experience strategies.
Office Administrator
Zuni afya servises
01.2022 - 07.2022
- I took stock records and advised on restocking.
- Bookkeeping skills.
- Coordinated scheduling for staff meetings and client appointments efficiently.
- Implemented filing systems to organize documents and improve accessibility.
- Trained new staff on office protocols and software applications thoroughly.
Sales Manager
Evernice Enterprises Limited
01.2021 - 03.2021
- Kept daily sales records for future reference
- I took stock records and advised on restocking.
- Managed the business enterprise.
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Trained new sales staff on company policies, product knowledge, and sales techniques.
- Analyzed sales data to assess performance and identify opportunities for improvement.
Education
DILPOMA - CAREGIVING
ALLISON COLLEGE
01.2024
DIPLOMA - AIRLINE CABIN CREW
ALLISON ONLINE COLLEGE
09.2023
DIPLOMA - HUMAN RESOURCE MANAGEMENT
MOI UNIVERSITY
12.2020
KENYA CERTIFICATE OF SECONDARY EDUCATION -
CHWELE GIRLS SECONDARY SCHOOL
12.2016
Skills
- Excellent in management skills
- Customer care skills
- Communication skills
- Time management skills
- Bookkeeping skills
- Active Listening Skills
- Customer relationship management
- Complaint resolution
References
- Clarabel Sitati, Managing Director, Zuri Afya Services, Po Box, Mombasa, 80100, 254723797978, info@zuriafya.com
- Salma Sharon, Human Resource Business Partner, Greenlight Planet Kenya, PO Box 30739, Nairobi, Kenya, 00100, 254724268104, www.greenlightplanet.com
- Erick Wakari, Instructor, Generation Programme Kenya, 0708185266, erick@generation.org
Languages
English
First Language
Timeline
Customer Service Representative
Greenlight planet[Sunking kenya]
09.2022 - Current
Office Administrator
Zuni afya servises
01.2022 - 07.2022
Sales Manager
Evernice Enterprises Limited
01.2021 - 03.2021
DILPOMA - CAREGIVING
ALLISON COLLEGE
DIPLOMA - AIRLINE CABIN CREW
ALLISON ONLINE COLLEGE
DIPLOMA - HUMAN RESOURCE MANAGEMENT
MOI UNIVERSITY
KENYA CERTIFICATE OF SECONDARY EDUCATION -
CHWELE GIRLS SECONDARY SCHOOL
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