Valentine Ndegwa

• Managed end-to-end office administration, including the establishment and submission of monthly expense reports and petty cash management, ensuring accuracy and timely processing.
• Provided support in setting up financing facilities with regional bank accounts, demonstrating financial acumen and attention to detail.
• Managed approved credit card transactions, ensuring timely payment of full credit limits to maintain smooth office operations.
• Orchestrated quarterly Bringers Connect events, overseeing logistics management, communication, and staff engagement to enhance team morale and collaboration.
• Led budget planning and submission processes by the end of Q4 each year, demonstrating strong financial planning and forecasting skills.
• Coordinated local partnership initiatives, managing supplier documentation, engagements, and agreements to ensure compliance and efficient operations.
• Established and maintained a local travel logistics framework agreement, facilitating seamless travel arrangements for both local and international business trips, including visas, flights, and airport transportation/transfers.
• Supported the execution of marketing initiatives, aligning activities with the marketing plan's timelines and deliverables to enhance brand visibility and market presence.
• Ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills wile dealing with stakeholders.
• Knowledge of regulatory compliance requirements as part of requirement in vendor onboarding.
• Experience in marketing initiatives coordination and management.
• Attention to detail and accuracy in record-keeping, both electronically and Manual record keeping.

• Acted as the primary liaison to the Managing Director and Board of Directors, ensuring efficient communication and coordination.
• Led internal projects, including event planning and management, and oversaw stakeholder engagement to enhance customer satisfaction.
• Provided leadership and support to administrative and operations teams, delegating tasks and facilitating employee training.
• Assisted management and business development by crafting business plans, presentations, and sales pitches to drive growth initiatives.
• Demonstrated strong interpersonal skills, effectively engaging with management, staff, and clients to foster positive relationships.
• Spearheaded brand and marketing functions, implementing business development strategies and enhancing brand presence across digital platforms and collateral materials.
• Established and managed administrative policies for operational compliance, including company registration, tax management, and supplier relationships.
• Served as the primary contact and relationship manager for marketing, commercial, and event management services, ensuring exceptional service delivery for all clients under Replica Logistics Limited.
• Successfully managed and executed key projects, such as the Kenya Institute of Bankers Interbank Golf Open and the CyberSoc Kenya office launch, demonstrating exceptional project management skills and delivering successful outcomes.

• Ensure the availability of necessary resources and tools for quality service delivery; effectively plan, prioritize, and delegate work tasks to ensure the smooth functioning of the department.
• Implement daily planning strategies to proactively address client challenges on our platform, providing timely follow-up until resolution is achieved.
• Acknowledge and promptly address all client requests and queries, providing clear explanations of the steps to be taken and following up to ensure client satisfaction.
• Take responsibility for checking the quality of work, including tagging, tracking device installation, and verifying documents for accuracy before sending them to clients.
• Ensure accurate and timely delivery of invoices and statements of accounts to clients, following up as needed and maintaining a professional tone in all communications.
• Set collection targets and prepare collection reports by the 1st of every month, actively managing debt collections and maintaining client relationships.
• Demonstrate flexibility in managing multiple clients effectively and aim to speak to at least one client daily to update their details and foster client loyalty.
• Develop strategies to improve client services, including team training, maintaining existing business relationships, and onboarding new clients.
• Actively listen to and address client feedback, confirming alignment in writing and following up with appropriate action.
• Take a lead role in meetings, ensuring team accountability and timely completion of assigned tasks.
• Oversee the achievement and maintenance of customer service standards, including conducting regular team meetings and client visits to foster strong client relationships.
• Motivate and incentivize the customer service team through commission-based incentives tied to sales performance.

• Managed calendars for superiors, including scheduling appointments, receiving and placing phone calls, and handling email correspondence, as well as coordinating meetings and overseeing diary management.
• Collaborated with Front Office staff to streamline activities, share knowledge, and implement innovative solutions to enhance office efficiency.
• Conducted clerical duties such as answering phones, responding to emails, and preparing documents, including memos and presentations, to support office operations.
• Organized office procedures, including travel logistics, making arrangements, and managing agendas for upper management, ensuring smooth operations.
• Maintained office files, including job and vendor files, and implemented new filing systems to enhance organization and accessibility.
• Ensured equipment functionality by completing preventive maintenance, managing inventories, and evaluating new equipment and techniques.
• Managed supplies inventory, anticipating needs, placing orders, and verifying receipt of supplies to support office operations.
• Handled mail distribution and maintained confidentiality when dealing with sensitive information.
• Processed documentation and prepared reports related to personnel activities, contributing to efficient HR management.
• Conducted bookkeeping tasks such as invoicing and monitoring accounts receivable to support financial operations.

• Acted as the primary point of contact and technical resource for all customer inquiries, successfully opening new bank deposit accounts and ensuring exceptional service delivery.
• Demonstrated comprehensive knowledge of banking products and services, promptly addressing customer inquiries and providing accurate information.
• Enhanced customers' banking experience by prioritizing prompt service and effectively resolving challenges to ensure customer satisfaction.
• Maintained strict compliance with the bank's policies, procedures, code of conduct, and regulatory guidelines in all duties performed.
• Proactively informed and recommended new banking products to customers, contributing to the bank's product promotion and customer satisfaction initiatives.
• Executed procedures for opening new bank accounts in accordance with established rules and guidelines, ensuring accuracy and compliance.
• Proposed effective strategies for promoting the bank's products and services to increase customer satisfaction and loyalty.
• Provided support to colleagues in other departments by fostering positive interactions and collaboration.
• Directed complex customer complaints and challenges to the appropriate departments for efficient resolution, ensuring customer needs were met effectively.

• Assisted with the day-to-day operations of the human resources function, ensuring smooth communication and prompt resolution of all inquiries.
• Played an active role in recruitment, including preparing job descriptions and managing the hiring process to attract top talent.
• Facilitated the orientation of new employees and provided training to existing staff, managing both onboarding and offboarding processes.
• Oversaw all HR responsibilities, including staffing and offboarding, while maintaining accurate and proper record-keeping of employee information in electronic and digital formats.
• Utilized exceptional communication skills to effectively engage with employees, managers, and executives at all levels.
• Fostered relationships with HR and key business partners to identify common gaps and develop/implement projects to support business objectives.

· Preparing Financial Statements: As an intern I was involved in the process of preparing financial statements under the supervision of senior staff. This included compiling and organizing financial data, such as income, expense, assets and liabilities, to create accurate and comprehensive financial reports.

· Manual Reconciliation of the balance sheet: I assisted in manually reconciling the balance sheet by comparing financial records such as bank statements, invoices, and receipts, to ensure that they align with the company’s accounting records. This involved identifying discrepancies and working to resolve them in collaboration with the finance team.

· Entering Data: I was responsible for entering financial data into accounting spreadsheets accurately and efficiently. This included inputting information related to transactions, invoices, expenses, and other financial records to maintain up-to-date and organized financial database.

· Raising payment vouchers: I supported the finance department by raising payment vouchers for various expenses such as office supplies, utilities and project related costs. This involved accurately documenting the details of each expense and obtaining necessary approvals before processing payments.

· Writing cheques for administration and project expenses: I assisted in writing cheques for administration and project expenses, ensuring that payments were issued in a timely manner and in accordance with the company policies and procedures. This required attention to detail and adherence to internal controls.

· Assisting in Budget preparations: I collaborated with the finance team to assist in preparing budgets for various projects/projects. This involved analyzing financial data, forecasting future expenses, and providing input on budget allocations to support effective financial planning and management.

· Taking Minutes: During Minutes, I took minutes to document discussions, decisions, and action items accurately. This involved listening attentively, summarizing key points and capturing relevant information to create comprehensive meeting minutes for distribution and reference.

• Customer Service: During my internship, I gained valuable experience in the Customer Service department, where I manned telephone calls at the help desk and provided assistance to customers. This included receiving and welcoming customers, addressing their inquiries promptly, and ensuring a positive customer experience. Additionally, I was responsible for photocopying and scanning documents, as well as requisitioning and purchasing stationary and other supplies to maintain efficient operations. I diligently responded to customer inquiries in a timely manner and verified the authenticity of documents submitted by customers for account opening, ensuring compliance with regulatory requirements.
• Sales and Marketing: In the Sales and Marketing department, I played a proactive role in sourcing new prospects for account opening, contributing to the growth of the customer base. This involved conducting market research, identifying potential customers, and engaging in outreach activities to promote the bank's products and services. I traveled extensively to various locations to create awareness and educate customers about the benefits of banking with us, effectively increasing brand visibility and customer engagement in target markets.
• Back Office Operations: Within the Back Office Operations department, I performed a wide range of tasks to support the smooth functioning of operations. This included balancing and reconciling Automated Teller Machines (ATMs), ensuring accuracy in salary postings, and raising commissions and expense vouchers for accountability purposes. I also conducted regular balancing of assets, managed pin mailer issuance, facilitated cheques truncation, and verified transactions on the GPOD system before sending cheques for clearing. Additionally, I was responsible for dispatching mail postal, processing RTGS and SWIFT transactions, and reconciling suspense accounts to ensure accurate financial records and timely resolution of discrepancies.