VALENTINE CHEBITOK KIPSANG
Eldoret,Mois Brdge
Summary
Experienced hospitality professional dedicated to delivering exceptional dining experiences. Thrives in fast-paced environments, prioritizing teamwork and maintaining high standards. Skilled in multitasking, adapting to changing needs, and providing top-notch customer service. Recognized for reliability and effective communication, ensuring guest satisfaction and smooth operations. Committed to upholding core values of integrity, including courage, honesty, responsibility, accountability, justice, self-respect, openness, and humility. Striving for excellence in all endeavors by placing integrity first and prioritizing service before self.
Overview
7
7
years of professional experience
Work History
Waiter
Sirikwa Hotel
02.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service 200+ .
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Took food and beverage orders accurately and delivered them promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in setting up and clearing tables, ensuring cleanliness and readiness for guests.
- Handled customer complaints professionally, ensuring a positive dining experience.
- Collaborated with kitchen and bar staff to coordinate timely service.
- Maintained knowledge of menu items, daily specials, and promotions.
Waiter
The Cradle Tented Camp
03.2021 - 01.2023
- Served guests 100+ in the hotel’s all-day dining restaurant and during special events.
- Provided recommendations on food and beverage pairings.
- Processed payments and issued receipts using POS systems.
- Assisted in training new staff on service standards and procedures.
- Ensured compliance with health and safety regulations during the Corona Virus Outbreak.
System Administrator
Compho Africa
09.2019 - 12.2020
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Training and recruiting new system users 500+ .
Intern
Cradle Tented Camp Hotel Lodwa
05.2018 - 09.2018
- Service (F&B).
- House Keeping
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Master of Science - Community Nutrition
University of Eldoret
Eldoret11-2025
Bachelor of Science - Food Operation Management
University of Eldoret
Eldoret, 4401.2019
Computer Packages
Spanish International College
Kitale, 4204.2015
Moi Girls Secondary School Isinya
Kajiado, 10Kenya Certificate of Primary Education -
BCFC Christian Academy
Kapenguria, 4701.2010
Pre-School
St Luke’s Academy
Kapenguria, 47Skills
- Strong customer support
- Culinary and beverage proficiency
- POS system management
- Effective interpersonal communication
- Effective team collaboration
- Data analysis and reporting
- Proficient in collecting and organizing datasets through various methods, including surveys, observational studies, and experimental designs
- Experienced in using STATA, SPSS, and R for statistical analysis
- Proficient in team management
- Demonstrated ability to collaborate with interdisciplinary teams, including researchers, analysts, and stakeholders, to develop and execute data collection and analysis plans to achieve project goals and objectives
- Strong multitasking
References
Brigid Jelimo, Sirikwa Hotel,Manager and Supervisor, Email: brigidjelimo19@gmail.comPhone No. +25417310606
Violet, Mughalavai, Senior lecturer and Consultant, violet.mughalavai@uoeld.co.ke, +254720384145, University Of Eldoret
Timeline
Waiter
Sirikwa Hotel
02.2023 - Current
Waiter
The Cradle Tented Camp
03.2021 - 01.2023
System Administrator
Compho Africa
09.2019 - 12.2020
Intern
Cradle Tented Camp Hotel Lodwa
05.2018 - 09.2018
Master of Science - Community Nutrition
University of Eldoret
Bachelor of Science - Food Operation Management
University of Eldoret
Computer Packages
Spanish International College
Moi Girls Secondary School Isinya
Kenya Certificate of Primary Education -
BCFC Christian Academy
Pre-School
St Luke’s Academy
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