Valentine Bosire
Nairob,Nairobi
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
Work history
Brand ambassador
Colgate
Nairobi, Nairobi Province
2025.04 - 2025.05
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Gave out samples and promotional items during events for increased customer interaction.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
Project coordinator
Food for Education
Nairobi, Nairobi Province
2023.07 - 2025.04
- Coordinated project tasks, ensuring timely completion.
- Monitored project timelines to avoid delays.
- Conducted thorough quality checks on deliverables before submission.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Maintained an organized filing system for all project documents, enhancing accessibility.
Brand ambassador
Unga group limited
Nairobi, Nairobi Province
2023.10 - 2023.12
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Attended promotional events representing the brand, enhancing company reputation.
- Harnessed social media platforms for broader reach of brand messages.
- Assisted in organising promotional events to boost brand recognition.
Brand ambassador
Kenchic Limited Company
Nairobi, Nairobi Province
2023.07 - 2023.10
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Introduced the Hungarian choma sausages into the market.
- Wet sampling the Hungarian choma sausages to the customers, so that they can buy.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
Customer service representative
Ekosmart call centre
Nairobi, Nairobi Province
2023.05 - 2023.06
- Streamlined processes through efficient record keeping.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Educated clients about the supplements we had for various health conditions.
- Responded to over 85 calls daily and solved 90% of their health problems.
Brand ambassador
Kartasi Industries
Nairobi, Nairobi Province
2023.01 - 2023.02
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
- Boosted customer engagement by implementing interactive marketing strategies.
- Delivered persuasive product recommendations to meet customer needs.
- Promoted products and services to target audience through strategic marketing campaigns.
Vaccinator
Unicef
Nairobi, Nairobi Province
2019.11 - 2019.12
- Carried out day-to-day duties accurately and efficiently.
- Administered vaccines correctly in accordance with guidelines, while maintaining strict aseptic techniques.
- Completed duties to deliver on targets with accuracy and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Census enumerator
Kenya National Bureau of Statistics
Nairobi, Nairobi Province
2019.08 - 2019.09
- Facilitated community understanding through dissemination of census objectives and benefits.
- Conducted door-to-door surveys for accurate population count.
- Updated database regularly for up-to-date records.
- Explained purpose of census to respondents, encouraging participation.
- Ensured confidentiality with strict adherence to data protection laws.
- Assisted team members during large-scale operations, promoting collaboration.
Education
Diploma - Nutrition and Dietetics
KMTC
Nyandarua, Nyandarua District 2016.09 - 2021.04
Computer studies - Computer packages
Vlan College
Nairobi, Nairobi Province 2016.01 - 2016.03
KCSE - Secondary Education
Kinyui Girls High School
Machakos, Machakos District 2012.02 - 2015.11
KCPE - Primary Education
Wanford Academy
Nairobi, Nairobi Province 2002.01 - 2011.11
Skills
- Adaptability
- Critical thinking
- Computer studies
- Excellent communication
- Customer engagement
- Customer service
- Team Leadership
- Marketing
- Resourcefulness
- Analytical problem solving
- Time management
Affiliations
- Community service
- Baking
- Painting and drawing
Timeline
Brand ambassador
Colgate
2025.04 - 2025.05
Brand ambassador
Unga group limited
2023.10 - 2023.12
Project coordinator
Food for Education
2023.07 - 2025.04
Brand ambassador
Kenchic Limited Company
2023.07 - 2023.10
Customer service representative
Ekosmart call centre
2023.05 - 2023.06
Brand ambassador
Kartasi Industries
2023.01 - 2023.02
Vaccinator
Unicef
2019.11 - 2019.12
Census enumerator
Kenya National Bureau of Statistics
2019.08 - 2019.09
Diploma - Nutrition and Dietetics
KMTC
2016.09 - 2021.04
Computer studies - Computer packages
Vlan College
2016.01 - 2016.03
KCSE - Secondary Education
Kinyui Girls High School
2012.02 - 2015.11
KCPE - Primary Education
Wanford Academy
2002.01 - 2011.11