Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
BusinessAnalyst
Valentine Bosire

Valentine Bosire

Nairob,Nairobi

Summary


Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

6
6
years of professional experience
18
18
years of post-secondary education

Work history

Brand ambassador

Colgate
Nairobi, Nairobi Province
04.2025 - 05.2025
  • Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
  • Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
  • Provided product knowledge to customers with enthusiasm and accuracy.
  • Gave out samples and promotional items during events for increased customer interaction.
  • Increased brand awareness for better market penetration through energetic and passionate promotion.

Project coordinator

Food for Education
Nairobi, Nairobi Province
07.2023 - 04.2025
  • Coordinated project tasks, ensuring timely completion.
  • Monitored project timelines to avoid delays.
  • Conducted thorough quality checks on deliverables before submission.
  • Responded promptly to client queries, boosting customer satisfaction levels.
  • Maintained an organized filing system for all project documents, enhancing accessibility.

Brand ambassador

Unga group limited
Nairobi, Nairobi Province
10.2023 - 12.2023
  • Accumulated useful feedback from consumers, allowing for improved products and services.
  • Attended promotional events representing the brand, enhancing company reputation.
  • Harnessed social media platforms for broader reach of brand messages.
  • Assisted in organising promotional events to boost brand recognition.

Brand ambassador

Kenchic Limited Company
Nairobi, Nairobi Province
07.2023 - 10.2023
  • Increased brand awareness for better market penetration through energetic and passionate promotion.
  • Introduced the Hungarian choma sausages into the market.
  • Wet sampling the Hungarian choma sausages to the customers, so that they can buy.
  • Strengthened customer loyalty by providing professional and efficient service during promotions or events.
  • Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.

Customer service representative

Ekosmart call centre
Nairobi, Nairobi Province
05.2023 - 06.2023
  • Streamlined processes through efficient record keeping.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Offered technical support, leading to enhanced user experience.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Educated clients about the supplements we had for various health conditions.
  • Responded to over 85 calls daily and solved 90% of their health problems.

Brand ambassador

Kartasi Industries
Nairobi, Nairobi Province
01.2023 - 02.2023
  • Increased brand awareness for better market penetration through energetic and passionate promotion.
  • Coordinated with sales representatives about current sales trends, contributing to strategic planning efforts.
  • Boosted customer engagement by implementing interactive marketing strategies.
  • Delivered persuasive product recommendations to meet customer needs.
  • Promoted products and services to target audience through strategic marketing campaigns.

Vaccinator

Unicef
Nairobi, Nairobi Province
11.2019 - 12.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Administered vaccines correctly in accordance with guidelines, while maintaining strict aseptic techniques.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Census enumerator

Kenya National Bureau of Statistics
Nairobi, Nairobi Province
08.2019 - 09.2019
  • Facilitated community understanding through dissemination of census objectives and benefits.
  • Conducted door-to-door surveys for accurate population count.
  • Updated database regularly for up-to-date records.
  • Explained purpose of census to respondents, encouraging participation.
  • Ensured confidentiality with strict adherence to data protection laws.
  • Assisted team members during large-scale operations, promoting collaboration.

Education

Diploma - Nutrition and Dietetics

KMTC
Nyandarua, Nyandarua District
09.2016 - 04.2021

Computer studies - Computer packages

Vlan College
Nairobi, Nairobi Province
01.2016 - 03.2016

KCSE - Secondary Education

Kinyui Girls High School
Machakos, Machakos District
02.2012 - 11.2015

KCPE - Primary Education

Wanford Academy
Nairobi, Nairobi Province
01.2002 - 11.2011

Skills

  • Adaptability
  • Critical thinking
  • Computer studies
  • Excellent communication
  • Customer engagement
  • Customer service
  • Team Leadership
  • Marketing
  • Resourcefulness
  • Analytical problem solving
  • Time management

Affiliations

  • Community service
  • Baking
  • Painting and drawing

Timeline

Brand ambassador

Colgate
04.2025 - 05.2025

Brand ambassador

Unga group limited
10.2023 - 12.2023

Project coordinator

Food for Education
07.2023 - 04.2025

Brand ambassador

Kenchic Limited Company
07.2023 - 10.2023

Customer service representative

Ekosmart call centre
05.2023 - 06.2023

Brand ambassador

Kartasi Industries
01.2023 - 02.2023

Vaccinator

Unicef
11.2019 - 12.2019

Census enumerator

Kenya National Bureau of Statistics
08.2019 - 09.2019

Diploma - Nutrition and Dietetics

KMTC
09.2016 - 04.2021

Computer studies - Computer packages

Vlan College
01.2016 - 03.2016

KCSE - Secondary Education

Kinyui Girls High School
02.2012 - 11.2015

KCPE - Primary Education

Wanford Academy
01.2002 - 11.2011

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Valentine Bosire