Microsoft Software
VALLARY ACHIENG OCHOLA
STRATEGIC MANAGER
Nairobi,30
Summary
Self-motivated individual with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Administrator and Assist Project Manager
Omil Staffing Services
1 2023 - Current
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files
- Enhanced internal communication by creating a centralized information hub accessible to all staff members
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Collected, validated, and distributed information to employees
Insurance Agent
Geminia Life Insurance Company
06.2023 - 08.2023
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Sales Representative
Sunlight, Unilever
07.2022 - 09.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Used customer insights to develop innovative sales strategies to increase sales
- Expanded customer base through cold calling, networking, and relationship building
Education
Bachelor of Science In Strategic Management -
Moi University
04.2001 -
High School -
Asumbi Girls High School
04.2001 -
Primary School -
Maseno Girls Boarding Primary School
04.2001 -
Skills
Customer Relationship Management (CRM)
Research
Executive Support
Expense Monitoring
Microsoft Operations and CRM
Staff Management
MS PowerPoint
Sales strategy
Customer Acquisition
MS PowerPoint
Software
Visual Studio Code
Asana
Click up
Adobe Workfront
Certification
Responsible Class Representative
Timeline
Diligent Student Leader
12-2023
Insurance Agent
Geminia Life Insurance Company
06.2023 - 08.2023
Responsible Class Representative
10-2022
Sales Representative
Sunlight, Unilever
07.2022 - 09.2022
Bachelor of Science In Strategic Management -
Moi University
04.2001 -
High School -
Asumbi Girls High School
04.2001 -
Primary School -
Maseno Girls Boarding Primary School
04.2001 -
Administrator and Assist Project Manager
Omil Staffing Services
1 2023 - Current
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