USHINDI STEPHEN

An experienced, visionary and astute Co-founder and COO highly regarded for developing and executing the business operations strategy of the company for sustainable growth of our Tech consulting business. Respectful and respected professional with exceptional knowledge and experience in overall oversight of our People, Processes, Products and Projects to ensure customer value/experience and business growth.

• Refined Dynasoft's organizational structure to consolidate, streamline and delineate necessary functions to support efficient execution of Projects for our clients.
• Led operational oversight and performance reviews for all line managers across the business-Technical services, Implementation services, Support Services, Business development, Human capital & Admin and Finance departments)
• Worked closely with the CEO and other line managers to improve operational excellence. These efforts were crowned when Dynasoft was awarded as the Best Holistic Systems Consultancy in East Africa (MEA Business Awards 2021)
• Developed and executed innovative business development strategies to facilitate business expansion (Lead trainer of the Technical Presales teams, overall quality and success of our technical proposals, guided teams on effective demos/pitches etc)
• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Improved performance management system and introduced performance contracting and quarterly business reviews (QBRs)
• Developed program to identify, develop and promote new managers from within, building and maintaining cohesive leadership structure.
• Provided overall leadership on converting operations into cash- Customer service and Collections became everyone's business across the company hence improving cashflow.
• Institutionalized Quality Assurance Panels (QAPs are used to internally review all solution offerings prior to deployment of the solutions at the client site) and Skill and Innovation Panels (SIPs are weekly knowledge transfer sessions held to empower our teams on emerging trends and soft skills)
• Managing daily operations of the business across all the departments- Scrum updates, optimal resource planning, making decisions in case of complex blockers, review of performance targets, and executive client engagements etc.
• Drive sales revenues and reduce operational costs through efficient project delivery initiatives. Maintained P&L and shouldered corporate fiscal responsibility through regular financial performance reviews.
• Keenly involved in the strategic recruitment, onboarding, development, compensation and motivation of all staff to achieve optimal productivity-Key skills acquired in managing technical people!
• Pioneer solution architect who directed tech product standardization and innovation to improve value to customers and drastically reduce the project delivery costs and delays. Some of the standardized vertical solutions that I designed include: a) e-Procurement and sourcing solution aligned to PPADA b) Human capital solution with e-Hire to Retire capabilities c) Strategy, Planning and Performance contracting solution currently being used in major Public sector institutions in Kenya. d) Risk, Compliance and Audit (RCAM) solution.
• Supported our delivery teams during the design, implementation and support phases of major enterprise software projects that we handled for some leading clients such as: a) Kenya Rural Roads Authority (Implementation of Roads Management ERP rolled across 48 regional offices, with an online Contractors Hub/Portal) b) Kenya Medical Research Institute (Design of ERP to support Research operations and Pre-award, Award and Post-award grant management) c) Commission for University Education (Solution architect for an integrated regulatory system for all the accredited Universities in Kenya-Oversaw training of all VCs and other senior staff to improve adoption) d) KK Gardaworld (Solution architect for the labour efficiency solution being used to manage manpower security operations across 16 African countries) e) Kasneb (Quality assurance lead for the Examination management ERP) f) Solution architect for publishing ERP solution deployed at Longhorn Publishers, Spotlight Publishers, LawAfrica and Moran Publishers g) Solution architect for the Pension ERP deployed at CIC Insurance Group.
• Ensuring compliance of our business operations with regulatory and professional bodies.
• Oversaw business-wide structural and service innovation changes to position Dynasoft as a leading software consulting house.
• Spearheaded contract negotiations & reviews to obtain favorable payment terms and scheduling parameters without compromising on customer value.

Involved in the design, development, implementation and support of Microsoft Dynamics NAV ERP across KK Group (Kenya, Uganda, Tanzania, Rwanda, Malawi, Burundi, South Sudan and Congo).

• Conducted business process re-engineering across KK's business functions in readiness for enterprise roll-out of the ERP-Developed comprehensive process manuals for all the 9 business functions.
• Oversaw development and implementation of several ERP modules to support business operations across the Group, such as Financial management, Sales & Marketing, Procurement, Service contract management, HR and Payroll, Fleet management and reporting & analysis.
• Involved in the implementation of the labour efficiency ('Job-Book') solution that was a game changer to the business by providing 3-way matching of customer contract needs, deployment/attendance reporting and payroll processing for all security officers. This led to massive revenue improvement (Identification of un-billed assignments) and cost reductions (Only pay staff who are deployed on billed assignments)
• Handled executive scrum updates on ERP roll-out progress and adoption metrics across the different countries. Such presentations were made to the Group CIO, Group CEO and Board.
• Hired, trained and mentored NAV Support Analysts for the Group, as well as the MIS Manager for Tanzania subsidiary.
• Involved in the effective training of all ERP users across the Group to improve adoption and utilization of the ERP across the business.
• Supported internal audit function and external system auditors during review of the MIS governance procedures and implementation of best practices to fully align ICT to the business.
• Played key role in the upgrades of the Microsoft Dynamics NAV ERP from NAV 2009 to NAV 2016.
• Liaised effectively with ICT infrastructure teams and vendors to ensure scalable multi-site infrastructure was provided and configured to support optimal ERP utilization across the Group.
• Coordinated with management teams to plan, develop, align and execute MIS strategies that met KK's vision, mission and purpose.
• Guided implementation of company-wide enterprise security strategy for the ERP, disaster recovery, data protection and endpoint protection.
• Customization of KPI reports for the different modules, based on business needs.
• Coordinated delivery of MIS projects as per the defined scope, duration, quality and approved budget.

Involved in the design, development, implementation and support of different Microsoft Dynamics NAV ERP projects such as:

• Implementation of the Integrated Reinsurance Management System for Kenya Reinsurance Corporation (February 2009 to March 2010)
• Implementation of the Pension Administration ERP for Sapon Insurance Brokers (November 2008 to March 2009)
• Implementation of the Medical Underwriting and Complaints Management ERP for JW & Seagon Co. Ltd (September to December 2008)
• Implementation of ERP solution for Africa Union/IBAR Program Nairobi (August to September 2008)

Served as the business analyst and implementation lead of assigned ERP projects. Some of the key roles and responsibilities included:

• Recommended specific solution configurations & customizations to clients based on unique technical requirements of each.
• Handled comprehensive requirements analysis, solution design, user training, testing and adoption operations.
• Developed project milestone documents that were executed by both the business and the client.
• Diminished gaps between the business needs and the deployed solutions by closely reviewing the development of the solution and adequately testing it with the business users.
• Established knowledge bases for industry-specific solutions such as Reinsurance, Underwriting and Pension.
• Collaborated with different departments such as Admin, Finance, Development teams and Sales & Marketing to ensure client satisfaction.
• Involved in handling technical demos during business acquisition

Participated in the “Electronic waste Management in Africa” Project (Funded by HP, EMPA and Digital Solidarity Fund in collaboration with the Kenya Government) as a research assistant on behalf of KICTANET.

• Attended seminars and symposiums to improve overall knowledge and understanding on data collection techniques for e-waste management (Jacaranda Hotel, Westlands).
• Administered data collection surveys on e-waste management across different organizations and actors such as World Vision, University of Nairobi, PC World and Dandora dumpsite.
• Worked both independently and collaboratively in fast-paced research environment where we were required to collect data and summarize it within strict timelines.
• Demonstrated strong writing skills to generate original correspondence and status reports based on field studies done.

• Taught the Business Information Systems course for IMIS Diploma II students.
• Taught entry level ICT courses such as Fundamentals of UNIX Systems, Java Programming and Office Packages.
• Maintained student attendance records for all assigned units.
• Prepared instructional materials and notes for assigned units.

• Assisted in the design and ultimate deployment of IPIMS, a Database Management System for a pilot Deworming programme in Western Province.
• Got some hands-on experience on network installations and configuration during the setting up pf the NGO’s intranet.
• Participated in field work; taking digital pictures of all sponsored school-age children for computerization of the Child Support Programme (CSP).
• Answered incoming telephone calls, took down messages and provided information.
• Sorted and organized files, spreadsheets and reports.
• Delivered clerical support by handling range of routine and special requirements.
• Planned, prepared and participated in weekly meetings and events.