Unity Mwaniki Muthoni
IT TECHNICIAN
Nairobi,47
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful five-year record of building positive relationships with internal and external stakeholders.
Overview
8
8
years of professional experience
Work History
Computer & IT Manager
Madmax Karting ltd
Nairobi, 30
8 2020 - Current
- Successfully migrated legacy systems to modern platforms without disruption to daily operations or loss of critical data.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Ensured regulatory compliance by establishing thorough documentation practices and maintaining updated records of all IT assets.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Managed life cycle replacement of hardware and software.
- Created and terminated user's accounts from start to finish in business applications.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Enhanced employee satisfaction by addressing technology-related issues in a timely manner through efficient helpdesk management protocols.
- Coordinated secure system access of users to various department systems and platforms.
- Optimized IT department efficiency by implementing streamlined processes and procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Photographer
Studio Mona ltd
05.2017 - 07.2020
- Assisted with installing, configuring and maintaining workstations
- Promote and enhance unquestionable services
- Relay client feedback to the respective management
- Taking and editing of pictures as requested by the Company for respectful clients i.e., Board of directors' profiles for website update on yearly bases, companies indoors and outdoors infrastructure
- Operational roles
- Contribute to team effort by accomplishing related results as required
- Ensure company runs smoothly by providing clear and proper instructions
- Maintain clients by ensuring customer satisfaction
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons to understand service requirements
- Created memorable photography for special events to delight clients
- Used specialized photographic techniques and materials to develop image concepts
- Offered outstanding service, maximizing client satisfaction and obtaining numerous referrals
- Coordinated busy schedule of on-site appointments, location shoots and personal portraiture
- Maintained all studio equipment, props and supplies to high standard
- Optimized photographs using contrast adjustment and blemish correction
- Stayed up-to-date on industry best practices, trends and new technologies
- Shot, unique, artistic photos through knowledge of composition and photography fundamentals
- Branded images with consistent styles based on personal expertise or client requests
- Captured artfully composed images using expertly selected lenses, camera settings and lighting techniques
- Obtained lighting effect with reflectors and artificial flash attachments
- Edited and applied software effects and filters to captured photos
- Achieved desired shots using creativity, equipment and settings
- Prevented file loss by securing work with regular backups
- Identified required resources through job and client requirement assessments
- Organized and maintained IT resources for maximum performance
- Helped with prompt resolution of technical support issues for in-office and remote users
- Enhanced system security with network improvements and software patches
- Maintained detailed records of daily support activities and resolutions
- Managed system performance by monitoring operations and correcting routine issues
- Restored performance by completing basic repairs of hardware, software and equipment
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems
- Oversaw network and servers to detect discrepancies and issues
- Oversaw daily performance of computer systems.
Photographer
Eunique Africa ltd
07.2016 - 04.2017
- To offer ICT services to ensure proper service delivery
- Promote and enhance unquestionable services
- Relay client feedback to respective management
- Taking and editing of pictures as requested by Company for online retail
- Operational roles
- Contribute to team effort by accomplishing related results as required
- Ensure company runs smoothly by providing clear and proper instructions
- Maintain clients by ensuring customer satisfaction
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons to understand service requirements
- Boosted photo outlook, adjusting different components to achieve effects
- Composed unique shots, marrying subjections with effects to achieve desired looks
- Achieved desired shots using creativity, equipment and settings
- Positioned and assembled equipment for events and demonstrations
- Obtained lighting effect with reflectors and artificial flash attachments
- Edited and applied software effects and filters to captured photos
- Tested apparatus and verified functionality before events
- Captured unique photographs with cameras and peripheral equipment
- Used different cameras with tripods, filters and flash attachments
- Completed themes using manual and digital retouching techniques
- Kept equipment operational, repairing and correcting basic faults
- Prevented file loss by securing work with regular backups
- Installed and mounted pictures, equipment and camera on walls and displays
- Assisted with total structural support for company IT systems, including tracking end-users, updating client tickets and closing out support orders
- Achieved maximum performance for users by guiding through day-to-day use
- Resolved problems with server and networking hardware with exceptional skills in hardware troubleshooting
- Kept computers updated with current patches to maintain system security
- Updated, installed and configured hardware, software and drivers to maximize system functionality
- Checked cables, operating systems and software as part of new system configuration
- Reduced errors and damaging user behaviors through effective user training.
Education
Certificate in Graphics and Multimedia - Graphics and Multimedia
Shang Tao Media College
Nairobi, 30 01.2011 - 05.2011
Kenya Certificate of Secondary Education - K.C.S.E
Kenyatta High School (Mahiga)
Kenya Certificate of Primary Education - K.C.P.E
Dagoretti Primary School
Microstep - MIS Training Certificate - Computer Installation And Repair Technology
Field Training
Nairobi, Nairobi Province, Kenya04.2022
Certificate - Essentials of Information Technology Technician S
Alison Learning
Online 04.2001 - 05.2022
Skills
IT Procurement
IT Infrastructure
Effective Communication
Adaptability and Flexibility
IT Asset Management
IT Procurement
Technical Troubleshooting
IT risk management
Cybersecurity best practices
Network Administration
IT Procurement
References
- Mr Sammy Mudembi, Head of Marketing and customer relations, Madmax Karting Limited, +254710883991
- Mr. Frankline Okinda Obwanga, Head of Accounts, Klass Tours and Travel ltd, +254724427913
- Mr. John Gatimu, Commercial Real Estate Associates, Centum Investment PLC, +254719267926
Timeline
Photographer
Studio Mona ltd
05.2017 - 07.2020
Photographer
Eunique Africa ltd
07.2016 - 04.2017
Certificate in Graphics and Multimedia - Graphics and Multimedia
Shang Tao Media College
01.2011 - 05.2011
Certificate - Essentials of Information Technology Technician S
Alison Learning
04.2001 - 05.2022
Computer & IT Manager
Madmax Karting ltd
8 2020 - Current
Kenya Certificate of Secondary Education - K.C.S.E
Kenyatta High School (Mahiga)
Kenya Certificate of Primary Education - K.C.P.E
Dagoretti Primary School
Microstep - MIS Training Certificate - Computer Installation And Repair Technology
Field Training