Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Umii Sheikh

Nairobi

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

PATIENT COORDINATOR

Prime Ways Medical Center
12.2022 - Current
  • Handling internal and external patients enquires via phone calls and emails
  • Booking patients for special clinics with our specialists
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Schedule management for medical practitioners
  • Sorting and recording patients medical records
  • Offering customer care services to nsure they receive excellent care.
  • Worked with patients to schedule tests and procedures.

DISPATCH COORDINATOR

Nomad Carriers LLC
06.2019 - 09.2022
  • Monitoring delivery schedules to ensure goods reach the destination on time and comply with set timelines
  • Responded to high volume of phone and email requests to provide logistics information.
  • Coordinate drivers delivery route and obstacles that come up making 98% on time delivery
  • Working hand in hand with the logistics manager in allocating qualified drivers shipments for dispatch
  • Tracking and communicating with clients regarding their shipment status
  • Taking part in training and safety workshops to keep up with current trends.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.

Education

Diploma - Business Management

Kenya Institute of Management
Nairobi, Kenya
12.2023

Kenya Certificate of Secondary Education -

Wamy Girls Academy
Nairobi, Kenya
11.2019

Kenya Certificate of Primary Education -

Moyale Junior Academy
Moyale, Kenya
11.2015

Skills

  • SKILLS AND COMPETENCE
  • Excellent customer service
  • Excellent interpersonal skills
  • Good time management
  • Good communication
  • Interdepartmental Collaboration
  • Time Management
  • Resource Management
  • Patient Registration

Languages

Swahili
Native language
English
Proficient
C2

Timeline

PATIENT COORDINATOR

Prime Ways Medical Center
12.2022 - Current

DISPATCH COORDINATOR

Nomad Carriers LLC
06.2019 - 09.2022

Diploma - Business Management

Kenya Institute of Management

Kenya Certificate of Secondary Education -

Wamy Girls Academy

Kenya Certificate of Primary Education -

Moyale Junior Academy

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Umii Sheikh