Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Tryphena Wausi

Nairobi

Summary

Dynamic Customer Service Representative with proven expertise at CCI Kenya, excelling in problem resolution and customer relations. Adept at utilizing CRM software to enhance service delivery and maintain detailed records. Recognized for building rapport and ensuring customer satisfaction through effective communication and critical thinking skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CCI Kenya
06.2024 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Processed customer orders efficiently, ensuring timely delivery and satisfaction.
  • Maintained detailed records of customer interactions using CRM software for follow-up actions.
  • Collaborated with team members to improve service delivery and enhance customer experiences.

Salesperson

Britam
03.2024 - 05.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Processed customer orders efficiently, ensuring timely delivery and satisfaction.
  • Maintained detailed records of customer interactions using CRM software for follow-up actions.
  • Collaborated with team members to improve service delivery and enhance customer experiences.

Education

Bachelor's of Education - Education Home Economics

Kenyatta University
Nairobi
12.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Call management
  • Administrative support
  • Documentation
  • Customer relationship management (CRM)
  • Building rapport
  • Product and service solutions

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

CCI Kenya
06.2024 - Current

Salesperson

Britam
03.2024 - 05.2024

Bachelor's of Education - Education Home Economics

Kenyatta University
Tryphena Wausi