Tryphena Wausi
Nairobi
Summary
Dynamic Customer Service Representative with proven expertise at CCI Kenya, excelling in problem resolution and customer relations. Adept at utilizing CRM software to enhance service delivery and maintain detailed records. Recognized for building rapport and ensuring customer satisfaction through effective communication and critical thinking skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CCI Kenya
06.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed customer orders efficiently, ensuring timely delivery and satisfaction.
- Maintained detailed records of customer interactions using CRM software for follow-up actions.
- Collaborated with team members to improve service delivery and enhance customer experiences.
Salesperson
Britam
03.2024 - 05.2024
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed customer orders efficiently, ensuring timely delivery and satisfaction.
- Maintained detailed records of customer interactions using CRM software for follow-up actions.
- Collaborated with team members to improve service delivery and enhance customer experiences.
Education
Bachelor's of Education - Education Home Economics
Kenyatta University
Nairobi 12.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Call management
- Administrative support
- Documentation
- Customer relationship management (CRM)
- Building rapport
- Product and service solutions
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
CCI Kenya
06.2024 - Current
Salesperson
Britam
03.2024 - 05.2024
Bachelor's of Education - Education Home Economics
Kenyatta University