Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach.
Work History
Marketing Assistant
SamaSource Kenya
Supporting the management and operational team on all administrative duties
Efficient management of MD calendar
Ensuring that all company documentations and assets are well kept
Handling incoming calls and other communications
Actively seeking new sales opportunities
Filing statutory payments
Digital marketing- newsletters, social media management, search engine optimization, content marketing
Reviewing and analyzing data to determine which marketing strategies are most effective
Identifying opportunities for increasing brand awareness through social media channels
Assisting the lead trainer in conducting training and team building activities.
Administrative Assistant
Pragmatech Auto assessor’ Ltd
Performed data entry roles, including updating records and databases for personnel, Financial and legal information
Managed company correspondence, including phone calls, emails, letters and packages
Communicated closely with the management regarding the needs, concerns, or issues in the office
Supported the team on customer service initiatives
In conjunction with the MD, developed strategies and policies and took lead in their implementation
Handled administrative requests and queries from senior managers
Organized and scheduled appointments with admin software
Planned meetings and took detailed minutes.
Admin and Debt Collection Assistant
Corporate Insurance Company Limited
Nairobi, Nairobi Province, Kenya
Presented, promoted and sold products/services using solid arguments to existing and prospective customers
Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
Reached out to customer leads through cold calling
Expedited the resolution of customer problems and complaints to maximize satisfaction
Achieved agreed upon sales targets and outcomes within schedule
Analyzed the territory/market’s potential, track sales and status reports
Compiling a weekly report to be presented to the management regarding the success of the business and the challenges faced.
Learn, understand and internalize the business’s annual cash flow needs from the annual budgets.
Develop and document Account Receivable management strategies, processes and procedures that are fit for purpose and aligned to the business strategic objective
Maintain an accurate record of Account Receivable -Ageing and provide timely (daily, weekly, monthly, quarterly) analysis reports, identifying potential risks and risk mitigation actions in order to ensure that the Account Receivables is always aligned to the company’s contractual commitments.
Manage bad debt, write offs and set up payments plans.
Negotiate with Customers and ensure adherence to agreed upon payment plans
Negotiated payment plans with customers to prevent accounts from entering collections.
Developed strong relationships with customers to foster timely payments and account resolution.
Generated and distributed monthly customer statements.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
Bachelor of Science in Business Administration -
KIRIRI WOMEN’S UNIVERSITY OF SCIENCEAND TECHNOLOGY
Kenya Certificate of Secondary Education - undefined
MUGOIRI GIRLS' HIGH SCHOOL
Kenya Certificate of Primary Education - undefined
GITHAGARA ACADEMY
Computer studies - undefined
KISAUNI POLYTECHNIC
Skills
Management Skills
Creativity
Digital Marketing
Negotiation
Critical Thinking
Leadership
References
Doreen Chepkirui, Kiriri Women's University of science technology Lecturer, 0710265606
Virginia Muthoni, Pragmatech Auto Assessor’s Company Limited Managing Director, 0711283108
Valery Njuguna, Samasource Manager, 0711157933
Languages
English, Swahili
Native language
Timeline
Administrative Assistant
Pragmatech Auto assessor’ Ltd
Kenya Certificate of Secondary Education - undefined
MUGOIRI GIRLS' HIGH SCHOOL
Kenya Certificate of Primary Education - undefined
GITHAGARA ACADEMY
Computer studies - undefined
KISAUNI POLYTECHNIC
Marketing Assistant
SamaSource Kenya
Admin and Debt Collection Assistant
Corporate Insurance Company Limited
Bachelor of Science in Business Administration -
KIRIRI WOMEN’S UNIVERSITY OF SCIENCEAND TECHNOLOGY
