Summary
Work History
Education
Skills
References
Languages
Timeline
Generic

TRUPHENA JANICE WANJIKU

Summary

Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach.

Work History

Marketing Assistant

SamaSource Kenya
  • Supporting the management and operational team on all administrative duties
  • Efficient management of MD calendar
  • Ensuring that all company documentations and assets are well kept
  • Handling incoming calls and other communications
  • Actively seeking new sales opportunities
  • Filing statutory payments
  • Digital marketing- newsletters, social media management, search engine optimization, content marketing
  • Reviewing and analyzing data to determine which marketing strategies are most effective
  • Identifying opportunities for increasing brand awareness through social media channels
  • Assisting the lead trainer in conducting training and team building activities.

Administrative Assistant

Pragmatech Auto assessor’ Ltd
  • Performed data entry roles, including updating records and databases for personnel, Financial and legal information
  • Managed company correspondence, including phone calls, emails, letters and packages
  • Communicated closely with the management regarding the needs, concerns, or issues in the office
  • Supported the team on customer service initiatives
  • In conjunction with the MD, developed strategies and policies and took lead in their implementation
  • Handled administrative requests and queries from senior managers
  • Organized and scheduled appointments with admin software
  • Planned meetings and took detailed minutes.

Admin and Debt Collection Assistant

Corporate Insurance Company Limited
  • Presented, promoted and sold products/services using solid arguments to existing and prospective customers
  • Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Reached out to customer leads through cold calling
  • Expedited the resolution of customer problems and complaints to maximize satisfaction
  • Achieved agreed upon sales targets and outcomes within schedule
  • Analyzed the territory/market’s potential, track sales and status reports
  • Compiling a weekly report to be presented to the management regarding the success of the business and the challenges faced.
  • Learn, understand and internalize the business’s annual cash flow needs from the annual budgets.
  • Develop and document Account Receivable management strategies, processes and procedures that are fit for purpose and aligned to the business strategic objective
  • Maintain an accurate record of Account Receivable -Ageing and provide timely (daily, weekly, monthly, quarterly) analysis reports, identifying potential risks and risk mitigation actions in order to ensure that the Account Receivables is always aligned to the company’s contractual commitments.
  • Manage bad debt, write offs and set up payments plans.
  • Negotiate with Customers and ensure adherence to agreed upon payment plans
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Generated and distributed monthly customer statements.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Education

Bachelor of Science in Business Administration -

KIRIRI WOMEN’S UNIVERSITY OF SCIENCEAND TECHNOLOGY

Kenya Certificate of Secondary Education - undefined

MUGOIRI GIRLS' HIGH SCHOOL

Kenya Certificate of Primary Education - undefined

GITHAGARA ACADEMY

Computer studies - undefined

KISAUNI POLYTECHNIC

Skills

  • Management Skills
  • Creativity
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Leadership

References

  • Doreen Chepkirui, Kiriri Women's University of science technology Lecturer, 0710265606
  • Virginia Muthoni, Pragmatech Auto Assessor’s Company Limited Managing Director, 0711283108
  • Valery Njuguna, Samasource Manager, 0711157933

Languages

English, Swahili
Native language

Timeline

Administrative Assistant

Pragmatech Auto assessor’ Ltd

Kenya Certificate of Secondary Education - undefined

MUGOIRI GIRLS' HIGH SCHOOL

Kenya Certificate of Primary Education - undefined

GITHAGARA ACADEMY

Computer studies - undefined

KISAUNI POLYTECHNIC

Marketing Assistant

SamaSource Kenya

Admin and Debt Collection Assistant

Corporate Insurance Company Limited

Bachelor of Science in Business Administration -

KIRIRI WOMEN’S UNIVERSITY OF SCIENCEAND TECHNOLOGY

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TRUPHENA JANICE WANJIKU