Truphena Wairimu
1.Retail And Sales 2.Office And Basic Administrative Work
Nairobi
Summary
Dynamic and dedicated professional with experience at Peter Ndirangu, excelling in event organization and customer engagement. Proven ability to enhance satisfaction through effective communication and attention to detail. Skilled in multitasking and fostering teamwork, while developing training materials that promote continuous improvement and a cohesive environment.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Volunteer
Peter Ndirangu
04.2022 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the development of training materials for new volunteers, fostering a knowledgeable and cohesive team environment.
- Increased repeat business from satisfied customers through dedicated follow-up efforts after each interaction or transaction.
- Improved response times by efficiently managing incoming calls and emails to address customer inquiries quickly.
- Strengthened relationships with clients through empathetic communication and genuine concern for their needs.
Babysitter
Veronica Wambui
01.2020 - 03.2022
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Education
Diploma in Office Operations And Management Skill - Sales Associate/Representative
Lion De Love College And Alison Online Academy
Nairobi 04.2001 -
Skills
Teamwork and collaboration
Positive attitude
Computer skills Clear communication Adaptability and quick learning
Leadership qualities
Attention to detail
Multitasking
Time management abilities
Continuous improvement
1. Aerobics 2. Reading 3. Swimming
1. Aerobics: this exercise boosts my focus and concentration, makes me more resilient to anxiety. 2. Reading: Immersing myself in a story is a great way to understand new perspectives, expand my understanding of the world, and engage with stories that inspire or entertain me. 3. Swimming: With it's calming atmosphere and low-impact exercise, swimming is an enjoyable hobby that provides me exercise, relaxation and fun.
Timeline
Volunteer
Peter Ndirangu
04.2022 - 06.2024
Babysitter
Veronica Wambui
01.2020 - 03.2022
Diploma in Office Operations And Management Skill - Sales Associate/Representative
Lion De Love College And Alison Online Academy
04.2001 -