Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Troon Otieno

Troon Otieno

Revenue Officer
Nairobi

Summary

A results-driven and analytical Revenue Officer with a strong background in tax administration, compliance, and financial analysis. Brings additional expertise in security supervision and site management from high-stakes environments. Proven ability to interpret complex regulations, conduct thorough audits, and enhance operational efficiency. A dedicated professional skilled in stakeholder communication, problem-solving, and achieving compliance objectives.

Overview

13
13
years of professional experience

Work History

Revenue Officer

Kenya Revenue Authority
06.2023 - Current
  • Analyze tax compliance data and financial statements to ensure accurate revenue assessment and reporting.
  • Conduct comprehensive audits and reviews of taxpayer submissions to verify adherence to national tax laws and regulations.
  • Lead taxpayer education initiatives, providing clear guidance on filing requirements, payment options, rights, and responsibilities.
  • Manage delinquent accounts, employing strategic collection techniques and negotiating payment plans while securing late returns.
  • Process applications for extensions and waivers, evaluating financial documentation to inform decisions.
  • Prepare detailed administrative reports, case files, and recommendations for collections and case closure.
  • Collaborate with internal teams and interact with taxpayers, accountants, and legal representatives to resolve complex cases.

Security Supervisor

FIFA World Cup Qatar 2022 / QTRS
10.2022 - 01.2023
  • Supervised and coordinated security personnel for a major international sporting event, ensuring robust safety protocols.
  • Managed access control, credential verification, and surveillance monitoring across high-traffic venues.
  • Developed and implemented emergency response plans, conducting training drills and liaising with local law enforcement.
  • Led incident response, administered first aid, and maintained meticulous logs of all security-related activities.
  • Evaluated staff performance and optimized shift schedules to ensure effective security coverage.

Site Manager

Padeson Company Limited
02.2018 - 12.2021
  • Oversaw daily site operations, ensuring strict compliance with safety standards and quality control measures.
  • Coordinated project timelines, resource allocation, and communication among subcontractors and suppliers.
  • Trained and mentored on-site teams in operational best practices and safety protocols, resolving issues promptly to minimize disruptions.
  • Implemented process improvements to enhance workflow efficiency and site performance.

Sales Executive

CIC Insurance
05.2013 - 12.2017
  • Built and maintained client relationships, identifying insurance needs and providing tailored product solutions.
  • Conducted product presentations and contributed to team sales strategies and marketing campaigns.
  • Managed client accounts with a focus on exceptional service delivery and proactive follow-up.

Education

Certificate - Paramilitary & Tax Administration

Kenya Defense Forces Recruits Training School
Eldoret, Kenya

Diploma - Business Administration

Apex Institute of Management Studies
Eldoret, Kenya

Certificate - Electrical Studies

National Industrial Training Authority
Nairobi, Kenya

Secondary Education - undefined

St. Mathew High School
Nairobi, Kenya

Skills

Tax & Revenue: Tax Compliance & Enforcement Financial Analysis & Auditing Revenue Reporting Debt Collection & Account Monitoring Regulatory Knowledge

Operational Management: Security Protocol Implementation Site Operations & Safety Compliance Team Leadership & Training Process Optimization

Professional Skills: Investigative Techniques Data Interpretation & Reporting Stakeholder Education & CRM Conflict Resolution Attention to Detail

Timeline

Revenue Officer

Kenya Revenue Authority
06.2023 - Current

Security Supervisor

FIFA World Cup Qatar 2022 / QTRS
10.2022 - 01.2023

Site Manager

Padeson Company Limited
02.2018 - 12.2021

Sales Executive

CIC Insurance
05.2013 - 12.2017

Secondary Education - undefined

St. Mathew High School

Certificate - Electrical Studies

National Industrial Training Authority

Diploma - Business Administration

Apex Institute of Management Studies

Certificate - Paramilitary & Tax Administration

Kenya Defense Forces Recruits Training School
Troon OtienoRevenue Officer