Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Interests and Hobbies
Timeline
Generic

Trizah Njoroge

KIKUYU

Summary

Motivated IT support graduate with practical exposure to first-level technical support, basic network configuration, and troubleshooting of common IT issues. Familiar with incident ticketing systems, documentation, and escalation procedures, with a strong willingness to learn, and support organizational IT operations.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Intern

Kenya Foorestry Research Intitute
Nairobi
05.2025 - 12.2025
  • Provided technical support for troubleshooting and resolving ICT issues.
  • Installed and configured new computer hardware, software and network systems.
  • Assisted in maintaining network infrastructure and connectivity for users.
  • Provided training to end users on how to use new technologies efficiently.
  • Configured firewalls, routers and other networking equipment according to best practice standards.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Maintained positive working relationship with fellow staff and management.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Education

Bsc Information Security And Forensics - Information Technology

KCA University
Thika Road, Nairobi
07-2026

High School Diploma -

Limuru Girls' School
Limuru
04-2022

Skills

  • Network troubleshooting
  • Technical support
  • Incident response
  • Effective communication
  • Problem-solving
  • Teamwork and collaboration
  • Quick learner

Languages

English
Native
Native
French
Intermediate (B1)
B1
Spanish
Beginner
A1

Certification

Cisco Certification: Introduction to Cybersecurity

References

References available upon request.

Interests and Hobbies

  • Traveling and learning about different cultures
  • Learning new languages
  • Exploring new IT support tools and troubleshooting techniques
  • Fitness activities.

Timeline

Intern

Kenya Foorestry Research Intitute
05.2025 - 12.2025

Bsc Information Security And Forensics - Information Technology

KCA University

High School Diploma -

Limuru Girls' School
Trizah Njoroge