Motivated IT support graduate with practical exposure to first-level technical support, basic network configuration, and troubleshooting of common IT issues. Familiar with incident ticketing systems, documentation, and escalation procedures, with a strong willingness to learn, and support organizational IT operations.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Intern
Kenya Foorestry Research Intitute
Nairobi
05.2025 - 12.2025
Provided technical support for troubleshooting and resolving ICT issues.
Installed and configured new computer hardware, software and network systems.
Assisted in maintaining network infrastructure and connectivity for users.
Provided training to end users on how to use new technologies efficiently.
Configured firewalls, routers and other networking equipment according to best practice standards.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Maintained positive working relationship with fellow staff and management.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
Bsc Information Security And Forensics - Information Technology
KCA University
Thika Road, Nairobi
07-2026
High School Diploma -
Limuru Girls' School
Limuru
04-2022
Skills
Network troubleshooting
Technical support
Incident response
Effective communication
Problem-solving
Teamwork and collaboration
Quick learner
Languages
English
Native
Native
French
Intermediate (B1)
B1
Spanish
Beginner
A1
Certification
Cisco Certification: Introduction to Cybersecurity
References
References available upon request.
Interests and Hobbies
Traveling and learning about different cultures
Learning new languages
Exploring new IT support tools and troubleshooting techniques
Fitness activities.
Timeline
Intern
Kenya Foorestry Research Intitute
05.2025 - 12.2025
Bsc Information Security And Forensics - Information Technology