Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Hi, I’m

Trizah Mghanga

Retail Sales Executive
Nairobi
Trizah Mghanga

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

2025
years of professional experience
5
years of post-secondary education

Work History

Silentnight Bedding Limited

Sales representative / Customer service /Receptionist
7 2014 - 04.2024

Job overview


  • Sell and market company products and services to potential customers
  • Respond to customer correspondence in appropriate manner
  • Ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Provide basic and accurate information in-person and via phone / email
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Exceeded sales targets through effective planning and goal setting.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built diverse and consistent sales portfolio.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Maintained a clean and welcoming reception area to create a positive first impression for visitors.
  • Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
  • Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
  • Managed sensitive information with discretion, ensuring client confidentiality at all times.
  • Streamlined front desk operations for improved efficiency and increased customer flow.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Deluxe Fruits Ltd

Sales and Marketing
01.2013 - 01.2014

Job overview

  • Receive orders from customers and ensure delivery is done
  • Sell and market our products and services to potential customers

Tru-Foods Ltd

Sales and Marketing
02.2012 - 12.2013

Job overview

  • Receive orders from customers and ensure delivery is done
  • Sell and market our products and services to potential customers

CFC Life Insurance

Sales and Marketing
03.2010 - 06.2011

Job overview

  • Promote products and services to customers
  • Help in turnover of sales and provide data regarding changes required in the product to meet customer standards etc

IEBC

Polling Clerk
01.2010 - 12.2010

Job overview

  • Ensure free and fair elections
  • Complies and verifies voter list from officials
  • Distribute ballot to voters and answer their questions

DSTV KENYA LTD

Sales and Marketing
06.2009 - 08.2009

Job overview

  • Responsible for the maximization of sales
  • Act as a bridge between the company and its current and future market
  • Maintain and develop good relationship with customers through meeting or via telephone

Education

Kenya Institute of Management
Nairobi, Nairobi Province, Kenya

Diploma from Business Management
01.2012 - 01.2014

University Overview

Nile Road Secondary School

O – Level from Kenya Certificate of Secondary Education
01.2004 - 01.2007

University Overview

Skills

Result oriented

References

References
  • Monica Ogada, Tru-foods ltd, 0722 389965
  • Albert Mwambonu, Nutrition Programme Manager_ Kenya, 0723 652 000
  • John Asigo, Project developer-Silentnight Bedding Ltd, 0722 203 471

Personal Information

Personal Information
  • Nationality: Kenyan
  • Marital Status: Married

Timeline

Sales and Marketing
Deluxe Fruits Ltd
01.2013 - 01.2014
Sales and Marketing
Tru-Foods Ltd
02.2012 - 12.2013
Kenya Institute of Management
Diploma from Business Management
01.2012 - 01.2014
Sales and Marketing
CFC Life Insurance
03.2010 - 06.2011
Polling Clerk
IEBC
01.2010 - 12.2010
Sales and Marketing
DSTV KENYA LTD
06.2009 - 08.2009
Nile Road Secondary School
O – Level from Kenya Certificate of Secondary Education
01.2004 - 01.2007
Sales representative / Customer service /Receptionist
Silentnight Bedding Limited
7 2014 - 04.2024
Trizah MghangaRetail Sales Executive