TRICIA MUENI
Nairobi, Nairobi Province
Summary
At KENWORKS VENTURES COMPANY LIMITED, excelled as an Office Administrator, enhancing customer satisfaction through expert CRM and efficient issue resolution. Demonstrated exceptional time management and administrative support skills, fostering strong colleague relationships and ensuring secure data handling. Proven multitasking prowess contributed to a streamlined, positive work environment.
Overview
4
4
years of professional experience
Work History
Office Administrator
KENWORKS VENTURES COMPANY LIMITED
Nairobi, Nairobi Province
11.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Education
No Degree - Introduction To Business Management
King's Foundations King's College London
ONLINEHigh School Diploma -
ST.LUCIA GIRL'S HIGH SCHOOL
KAUTI, MAKUENI COUNTY10.2015
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Customer Engagement
- Telephone reception
- Customer Relationship Management (CRM)
Timeline
Office Administrator
KENWORKS VENTURES COMPANY LIMITED
11.2020 - Current
No Degree - Introduction To Business Management
King's Foundations King's College London
High School Diploma -
ST.LUCIA GIRL'S HIGH SCHOOL