Trevor Karobia
IT ANALYST
Mugutha , Ruiru P.O.Box 1496 -00232Nairobi, KENYA
Summary
I am an information security enthusiast who has a passion in Cloud Infrastructure , Cyber security and Linux system management. I do have Certifications from KCA university for Linux Essential Skills and Cisco Netacad for Linux Administration . Currently I am a remote IT support analyst for Dimension data stationed at Standard Chartered Bank . I have embarked on gaining more skills in my field and being a Linux master in security server hardening and ethical hacking . More Information can be found in my LinkedIn profile.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
ASSOCIATE IT TECHNICAL SUPPORT ENGINEER
DIMENSION DATA (STANDARD CHARTERED BANK)
Nairobi, 30
02.2020 - Current
- Provide support for desktops and laptops across the multiple offices and branches.
- Monitor and evaluate hardware and software in use in the organization.
- Maintain inventory of hardware and software for the organization.
- Monitor network security, including managing firewall, routers, servers, switches, access-points and physical environment.
- Establishing and maintaining network and email accounts.
- Ensure that all preventive & security measures such as antivirus are implemented on the organizations network.
- Performed troubleshooting, Installing and configuring computer hardware operating systems and applications.
- Assisting over 30 users per day through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults and replacing parts as required.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Service Delivery Remote Support Engineer (L1)
INTERNET SOLUTIONS
01.2020 - 02.2020
- Managed to support client requests via emails and walkins .
- Contacting clients to find out the nature of the problem and solving it via calls or connecting via remote link.
- Performed troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Worked flexible hours; night, weekend, and holiday shifts
- Handled 20 calls per day to address customer inquiries and concerns.
Information security intern
Postal Cooperation of Kenya, ICT department
06.2018 - 10.2018
- Performed Hardware and software troubleshooting.
- Established strong Network administration.
- Performed Server set-up and administration.
- Creating and operating virtual environments.
- Managed to support over 10 users via calls and walk ins
Education
Bsc Applied Computing (information Security)
KCA University , Bsc Applied Computing (information Security And Forensics Major)
Nairobi, 30 08.2015 - 12.2018
Embu High School
Embu High School
Embu, 06 04.2010 - 12.2014
Skills
Linux understanding
Computer, laptop maintenance and repair
Information security
Windows secure deployment
Virtualization
Problem-Solving
Desktop support
Technical issues analysis and support
Data recovery
Windows 10
Ticket support system management
PC component diagnostics
Interests
Certification
KCA Linux fundamentals
Timeline
ASSOCIATE IT TECHNICAL SUPPORT ENGINEER
DIMENSION DATA (STANDARD CHARTERED BANK)
02.2020 - Current
Service Delivery Remote Support Engineer (L1)
INTERNET SOLUTIONS
01.2020 - 02.2020
NDG Linux Unhatched
07-2018
Information security intern
Postal Cooperation of Kenya, ICT department
06.2018 - 10.2018
KCA Linux fundamentals
04-2017
Bsc Applied Computing (information Security)
KCA University , Bsc Applied Computing (information Security And Forensics Major)
08.2015 - 12.2018
Embu High School
Embu High School
04.2010 - 12.2014
reference
- Stephen Machuke, Head ITaas and cloud, Internet Solutions,
stephen.machuke@is.co.ke,+254700742499,0203600579.
"I have worked with Trevor for some period . He is happy to assist when requested. His knowledge in Security, systems and technology has proven useful in helping us stay alert and secure in the use of technology. "
- Waiguru Joshua,Team Leader,Standard Chartered Bank
Joshua.Waiguru@sc.com,+25471828520,0203293315.
"Trevor is a self motivated individual. He puts the extra effort to learn what is trending in the market. I have had the chance of working with him and would highly recommend him because he is not only dependable but also an intelligent individual"
reference
- Stephen Machuke, Head ITaas and cloud, Internet Solutions,
stephen.machuke@is.co.ke,+254700742499,0203600579.
"I have worked with Trevor for some period . He is happy to assist when requested. His knowledge in Security, systems and technology has proven useful in helping us stay alert and secure in the use of technology. "
- Waiguru Joshua,Team Leader,Standard Chartered Bank
Joshua.Waiguru@sc.com,+25471828520,0203293315.
"Trevor is a self motivated individual. He puts the extra effort to learn what is trending in the market. I have had the chance of working with him and would highly recommend him because he is not only dependable but also an intelligent individual"