Trevor Karobia
IT ANALYST
Mugutha , Ruiru P.O.Box 1496 -00232Nairobi, KENYA
Summary
I am an information security enthusiast who has a passion in Cloud Infrastructure , Cyber security and Linux system management. I do have Certifications from KCA university for Linux Essential Skills and Cisco Netacad for Linux Administration . Currently I am a remote IT support analyst for Dimension data stationed at Standard Chartered Bank . I have embarked on gaining more skills in my field and being a Linux master in security server hardening and ethical hacking . More Information can be found in my LinkedIn profile.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
ASSOCIATE IT TECHNICAL SUPPORT ENGINEER
DIMENSION DATA (STANDARD CHARTERED BANK)
Nairobi, 30
02.2020 - Current
- Provide support for desktops and laptops across the multiple offices and branches.
- Monitor and evaluate hardware and software in use in the organization.
- Maintain inventory of hardware and software for the organization.
- Monitor network security, including managing firewall, routers, servers, switches, access-points and physical environment.
- Establishing and maintaining network and email accounts.
- Ensure that all preventive & security measures such as antivirus are implemented on the organizations network.
- Performed troubleshooting, Installing and configuring computer hardware operating systems and applications.
- Assisting over 30 users per day through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults and replacing parts as required.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Service Delivery Remote Support Engineer (L1)
INTERNET SOLUTIONS
01.2020 - 02.2020
- Managed to support client requests via emails and walkins .
- Contacting clients to find out the nature of the problem and solving it via calls or connecting via remote link.
- Performed troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Worked flexible hours; night, weekend, and holiday shifts
- Handled 20 calls per day to address customer inquiries and concerns.
Information security intern
Postal Cooperation of Kenya, ICT department
06.2018 - 10.2018
- Performed Hardware and software troubleshooting.
- Established strong Network administration.
- Performed Server set-up and administration.
- Creating and operating virtual environments.
- Managed to support over 10 users via calls and walk ins
Education
Bsc Applied Computing (information Security)
KCA University , Bsc Applied Computing (information Security And Forensics Major)
Nairobi, 30 08.2015 - 12.2018
Embu High School
Embu High School
Embu, 06 04.2010 - 12.2014
Skills
Linux understanding
Interests
Certification
KCA Linux fundamentals
Timeline
ASSOCIATE IT TECHNICAL SUPPORT ENGINEER
DIMENSION DATA (STANDARD CHARTERED BANK)
02.2020 - Current
Service Delivery Remote Support Engineer (L1)
INTERNET SOLUTIONS
01.2020 - 02.2020
NDG Linux Unhatched
07-2018
Information security intern
Postal Cooperation of Kenya, ICT department
06.2018 - 10.2018
KCA Linux fundamentals
04-2017
Bsc Applied Computing (information Security)
KCA University , Bsc Applied Computing (information Security And Forensics Major)
08.2015 - 12.2018
Embu High School
Embu High School
04.2010 - 12.2014
reference
- Stephen Machuke, Head ITaas and cloud, Internet Solutions,
stephen.machuke@is.co.ke,+254700742499,0203600579.
"I have worked with Trevor for some period . He is happy to assist when requested. His knowledge in Security, systems and technology has proven useful in helping us stay alert and secure in the use of technology. "
- Waiguru Joshua,Team Leader,Standard Chartered Bank
Joshua.Waiguru@sc.com,+25471828520,0203293315.
"Trevor is a self motivated individual. He puts the extra effort to learn what is trending in the market. I have had the chance of working with him and would highly recommend him because he is not only dependable but also an intelligent individual"
reference
- Stephen Machuke, Head ITaas and cloud, Internet Solutions,
stephen.machuke@is.co.ke,+254700742499,0203600579.
"I have worked with Trevor for some period . He is happy to assist when requested. His knowledge in Security, systems and technology has proven useful in helping us stay alert and secure in the use of technology. "
- Waiguru Joshua,Team Leader,Standard Chartered Bank
Joshua.Waiguru@sc.com,+25471828520,0203293315.
"Trevor is a self motivated individual. He puts the extra effort to learn what is trending in the market. I have had the chance of working with him and would highly recommend him because he is not only dependable but also an intelligent individual"
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