Tracy Nicole Omondi
Hospitality Instructor
Summary
Specifically a Hospitality and Tourism Professional with more than 6 years of mutual industry and teaching experience in hotel management, culinary arts, eco-tourism, and event planning. A proficient operations manager with skills in food and beverage service, customer management, and employee development and training with demonstrable success in promoting sales growth and service, as well as, employee performance. Has worked in curriculum design, student mentorship, and assessment, a certified NITA Examiner, and has a Pedagogy Certificate in Gender-Responsive CBET. An enthusiast of providing inclusive, innovative, and outcome-based solutions to increase learning as well as hospitality experience.
Overview
2026
2026
years of professional experience
Work History
Hospitality Instructor
Homabay Vocational Training Center
2022.01 - Current
- Conducted more than 300 hours of hospitality theory and practice classes every year.
- Mentored over 120 students, 80% of whom are earning or working in the hospitality industry.
- Facilitated 10 or more industrial-related links in terms of field visit, guest lectures, and industrial placement.
- Increased student passing rates, by 15%, through individualized academic instruction and student relation.
- Participated in departmental administration, and lessened the number of errors in student records by 30 percent through improved record keeping.
Examiner in Hospitality
National Industrial Training Authority (NITA)
2019.12 - Current
- Evaluated and marked 1,000+ employees in written and practical tests.
- Always adhering to the regular 3 weeks deadlines of marking with a 100% on-time delivery records.
- Standardized examinations through the participation in 5+ national workshops which guarantee equality and comparability between schools.
- Provided peer feedback that helped to improve the quality of assessment materials, and is considered a valid subject matter expert with NITA.
Chef & Supervisor
Palmer Catering Services
2017.12 - 2018.11
- Led a workforce of 10 people increasing efficiency 25% and minimized customer complaints.
- Implemented innovative techniques of food presentation that boosted the satisfaction score of clients by 20 percent.
- Staff trained in Kenya Sign Language to be able to serve deaf customers and extend client inclusivity.
- Increased customer retention by 15 percent and ensured that personalized dining experiences were handled through enhanced service.
Chef
Didi’s Fast
2016 - 2017
- In charge of overseeing the assembly and garnishing of meals and setting up the working area to serve 50+ customers daily, optimizing mise en place, station preparation, and order scheduling to maintain a short turnover and consistent quality across shifts.
- Increased unit sales by 30% over 6 months by developing and implementing the Buy One Get One Free promotion including POS layout, briefing staff and daily monitoring of the redemptions.
- Opened a home-delivery channel (menu packaging, workflow, rider hand off, delivery zones) by increasing monthly revenues by 20 percent and growing the customer base beyond walk-ins.
- Led and promoted an assessment and training in basic sign-language for front- and back-of-house employees to serve 5+ new customers with disabilities every week and ensure better customer experience.
- Standardized portions and FIFO rotation to handle increased volumes on promotion and delivery rushes to sustain food quality and cost control.
- Worked with the supervisor and the cashiers in determining the number of tickets sold daily and adjusting according to the current promotions, we had a simple system of tracking the effects of the promotions and ensuring that the right amount of preps are ordered.
- Ensured a sanitary, healthy working environment according to kitchen cleanliness requirements and food-service best practices; actively reported any equipment needs that would impede service.
Education
Bachelor’s Degree - Eco-Tourism, Hotel & Institutional Mgmt With IT
2001.04 -
Diploma And Certificate - Hotel And Institutional Management With IT
Karen Institute For The Deaf
2001.04 -
Skills
Hospitality and operations management
Cooking Skills and Food Presentation Skills
Food and Beverage Service Management
Eco-Tourism and Event Planning
Health, Safety & Sanitation Compliance
Time and Priority Management
Staff Training, Supervision & Mentorship
Industrial Collaboration & Student Mentorship
Customer Experience Enhancement
Examination & Assessment
Referees
Principal, Karen Technical Institute of The Deaf
Phone number: 072267785
Manager, Palmer Catering Services
Email: cindyrose@gmail.com
Phone number: 0726227272
Manager, Oriwo Technical Institute
Phone number: 0726331398
Certifications
- Pedagogy certificate, Gender-Responsive CBET Pedagogy Gender Mainstreaming and Industrial Engagement
Timeline
Hospitality Instructor
Homabay Vocational Training Center
2022.01 - Current
Examiner in Hospitality
National Industrial Training Authority (NITA)
2019.12 - Current
Chef & Supervisor
Palmer Catering Services
2017.12 - 2018.11
Bachelor’s Degree - Eco-Tourism, Hotel & Institutional Mgmt With IT
2001.04 -
Diploma And Certificate - Hotel And Institutional Management With IT
Karen Institute For The Deaf
2001.04 -
Chef
Didi’s Fast
2016 - 2017