Tracy Odari
Doha
Summary
To secure a challenging and rewarding position where I can leverage my exceptional customer service skills, strong communication abilities, and a passion for creating a memorable experiences. With dedication to safety, attention to details and a warm friendly demeanor, I strive to provide the highest level of service while maintaining the highest standards of professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Hilton Leadership Program Intern
Hilton Salwa Beach Resort and Villas
08.2023 - Current
- Welcoming and escorting guests to their tables and provided attentive service by serving food and beverages with precision
- Taking customer orders and delivering food and beverages
- Assisting in cash handling responsibilities, including processing payments and reconciling transactions
- Managing a team of 14 employees, including scheduling and training on inventory management and customer service principles
- Offering menu recommendations, answering questions and sharing additional information with restaurant patrons
- Up-sell additional products when appropriate
- Generating reports and analyzed data related to key performance indicators
- Providing excellent wait service to ensure customer satisfaction
Front Office, Internship
Safari Park Hotel & Casino
10.2022 - 06.2023
- Welcome guests as they arrive at the hotel
- Ensuring an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensured compliance with hotel policies and procedures
- Addressed guest concerns and escalated unresolved issues to management
- Handled payment transactions and maintained accurate records
- Provided concierge services to assist guests with reservations and transportation
- Attended training sessions to develop knowledge and skills related to front office operations
Management Training
Grand Royal Swiss Hotel
10.2020 - 08.2021
- Rotated through various departments to gain a comprehensive understanding of hotel operations
- Assisted in sales and marketing efforts by participating in promotional activities
- Provided administrative support, including data entry and report generation
- Engaged in continuous learning and professional development opportunities
- Participated in leadership training programs to enhance management skills
Waitress (Internship)
Ibis Style Hotel
01.2019 - 06.2019
- Welcomed and escorted guests to their tables and provided attentive service by serving food and beverages with precision
- Assisted in food production, adhering to health and safety guidelines
- Taking customer orders and delivering food and beverages
- Provided personalized assistance to guests with special needs or requests
- Prepare tables by setting up linens, silverware and glasses
- Performed regular checks during meals, refilled water, and replenished necessities
- Ensured guest satisfaction with their meals and addressed concerns promptly
- Accurately recorded and entered orders into the POS system
- Upsold menu items and promoted specials to enhance the dining experience
Education
Bachelor's degree - Hotel and Restaurant Management
United States International University-Kenya
09.2024
Diploma - Hotel Management
Boma International Hospitality College-Kenya
01.2022
High School Certificate -
St. Georges Girls Secondary School-Kenya
01.2017
Skills
- Customer service
- Attention to Detail
- Vigilant
- Guest Relations
- Food and Beverage Expertise
- Computer
- Adaptability
- Team work
- Flexible
- Sociable
- Problem solving
- Time management
- First Aid
- Health and Safety Compliance
Languages
English
French
Personal Information
- Age: 24
- Height: 5'4''
- Passport Number: AK1077000
- Gender: Female
- Nationality: Kenyan
- Visa Status: Resident
Hobbies and Interests
- Traveling
- Reading
References
Available upon request.
Timeline
Hilton Leadership Program Intern
Hilton Salwa Beach Resort and Villas
08.2023 - Current
Front Office, Internship
Safari Park Hotel & Casino
10.2022 - 06.2023
Management Training
Grand Royal Swiss Hotel
10.2020 - 08.2021
Waitress (Internship)
Ibis Style Hotel
01.2019 - 06.2019
Bachelor's degree - Hotel and Restaurant Management
United States International University-Kenya
Diploma - Hotel Management
Boma International Hospitality College-Kenya
High School Certificate -
St. Georges Girls Secondary School-Kenya
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