Tracy Nkatha
Waitress
Nairobi,254
Summary
At Kusini Tavern, excelled in enhancing dining experiences through expert table setting and unmatched hospitality, leading to a notable increase in repeat business. Skilled in food and beverage pairings and adept at fostering customer relationships, significantly boosted guest satisfaction. Demonstrated proficiency in multitasking and efficient problem-solving, contributing to seamless service delivery.
Overview
1
1
year of professional experience
Work History
Wait Staff Member
Kusini Tavern
Kilifi
10.2023 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Cultivated warm relationships with regular customers.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Created appealing table settings and dining room layouts for special occasions and events.
Education
Diploma - Social Work
Thika Technical Training Institute
Thika KiambuSkills
Table setting knowledge
Food and beverage pairings
Guest seating arrangements
Point of sale operation
Wine service
Order delivery practices
Food running
Dining area maintenance
Hospitality service expertise
Beverage preparation
Menu presentation
To-go order preparation
Cash handling
Menu memorization
Languages
English
Upper intermediate (B2)
Kiswahili
Elementary (A2)
Interests
Reading
Timeline
Wait Staff Member
Kusini Tavern
10.2023 - 08.2024
Diploma - Social Work
Thika Technical Training Institute