TRACY MAIWA MGHANGA
Mombasa
Summary
Dynamic and results-driven Early Childhood and Junior School Teacher with over five years of expertise in shaping young minds. Adept at curriculum planning, classroom management, and fostering strong relationships with students, parents, and stakeholders. Thrives in both in-person and remote environments, leveraging digital tools to create engaging learning experiences. Experienced in customer service, online ticketing, and travel management, ensuring seamless operations in fast-paced, remote settings. Passionate about professional growth, problem-solving, and delivering excellence in both the education and service industries.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Assistant Teacher/Substitute Teacher
Light Academy
Mombasa
01.2021 - Current
- Designing and implementing engaging lesson plans for students aged 3-7
- Maintaining student progress records and developing learning materials
- Organizing and leading extracurricular activities, including drama and cultural programs
- Supervising students during class transitions and playtime, ensuring safety and discipline
- Integrating digital tools to enhance the learning experience
- Fostering communication between parents, teachers, and school administrators
- Providing individualized support for students with different learning needs
Remote Ticket Agent
ASAP Tickets
09.2024 - 12.2024
- Managed flight ticket bookings, modifications, and cancellations for global customers
- Assisted travelers in selecting cost-effective travel options tailored to their needs
- Provided real-time customer support via online chat, email, and calls
- Utilized ticketing software to ensure seamless reservations and compliance with airline policies
- Resolved booking issues by liaising with airlines and travel partners
- Maintained transaction records while ensuring data accuracy and confidentiality
- Delivered top-tier customer service in a high-pressure remote setting
- Adapted quickly to dynamic travel industry trends and policy updates
Teacher Intern
Light Academy
Mombasa
02.2020 - 03.2020
- Assisted in lesson delivery and classroom activities
- Provided one-on-one student support to improve comprehension
- Managed classroom behavior and implemented discipline strategies
- Supported assessments, grading, and student progress tracking
- Engaged students in creative learning through play-based methodologies
- Temporarily left due to the COVID-19 pandemic
Teacher
Precious Smiles Academy
08.2019 - 01.2020
- Developed structured lesson plans tailored to student needs
- Created an interactive learning environment for optimal engagement
- Evaluated student progress and provided feedback to parents
- Organized and led school events and extracurricular activities
- Collaborated with administrators on curriculum development
- Encouraged self-driven learning habits among students
Substitute Teacher
Jaffery Nursery and Primary
04.2019 - 07.2019
- Delivered curriculum-based lessons in the absence of lead teachers
- Modified lesson plans to cater to diverse learning abilities
- Promoted positive classroom discipline and student engagement
- Provided extra tutoring to students needing academic support
- Strengthened student relationships for a conducive learning environment
Teacher Intern
Jaffery Academy
04.2018 - 03.2019
- Assisted in lesson preparation and delivery
- Provided classroom and administrative support to lead teachers
- Created and maintained educational materials for students
- Facilitated interactive student discussions to boost engagement
- Supported student growth through mentorship and guidance
Education
Diploma - Early Childhood And Primary Education
Moi University, School of Education
Coast Campus P.O. Box 3735 - 80100, Moi Avenue12-2019
Diploma in Early Childhood Development And Education - Early Childhood Development And Education
Memon College
Memon Villa, Maalim Juma Road, Mombasa04-2019
Computer Proficiency - MS Word, Excel, Access, PowerPoint, Publisher, Internet & Email, Adobe Page Maker
Christian Industrial Training College (CITC), Bishop Harington
Mombasa, Kenya01.2016
Kenya Certificate of Secondary Education - KCSE
Mama Ngina Girls High School
Mombasa01.2015
Skills
- Curriculum development and implementation
- Classroom and behavior management
- Remote and in-person teaching
- Digital learning and EdTech tools
- Student assessment
- Special needs support
- Conflict resolution and problem-solving
- Parent and stakeholder communication
- Student engagement and learning strategies
- Team collaboration and leadership
- Time management and multitasking
- Adaptability in fast-paced environments
References
Available Upon Request
Certification
Teacher's Service Commission, Kenya.
Timeline
Remote Ticket Agent
ASAP Tickets
09.2024 - 12.2024
Assistant Teacher/Substitute Teacher
Light Academy
01.2021 - Current
Teacher Intern
Light Academy
02.2020 - 03.2020
Teacher
Precious Smiles Academy
08.2019 - 01.2020
Substitute Teacher
Jaffery Nursery and Primary
04.2019 - 07.2019
Teacher Intern
Jaffery Academy
04.2018 - 03.2019
Diploma - Early Childhood And Primary Education
Moi University, School of Education
Diploma in Early Childhood Development And Education - Early Childhood Development And Education
Memon College
Computer Proficiency - MS Word, Excel, Access, PowerPoint, Publisher, Internet & Email, Adobe Page Maker
Christian Industrial Training College (CITC), Bishop Harington
Kenya Certificate of Secondary Education - KCSE
Mama Ngina Girls High School