Tracy Jenani
Thika
Summary
Dynamic administrative professional with a proven track record at Wanjugi Discount Stores, excelling in customer service and data entry. Adept at inventory management and document preparation, I consistently enhanced operational efficiency and resolved customer issues effectively. Recognized for strong communication skills and a commitment to excellence in fast-paced environments.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Administrative Clerk
Mkurugenzi Discount stores, Unilever
muranga
12.2021 - Current
- Processed customer transactions and handled cash register operations.
- Organized inventory and maintained stock levels in the store.
- Prepared reports on sales trends and inventory status regularly.
- Implemented filing systems to enhance document retrieval efficiency.
- Performed data entry duties to update client information in databases.
- Answered phone to take messages or redirect calls to colleagues.
- Delivered exceptional customer service through direct communication with clients and team members.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Resolved customer complaints in a timely manner.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Liaised with departmental and corporate officials to ensure smooth office operations.
Customer Service Cashier
Tall B's Beauty shop
Thika
01.2020 - 11.2021
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash drawer and balanced register at the end of each shift.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
Assistant Hotel Supervisor
The urban hotel
Thika
03.2019 - 12.2019
- Supervised daily hotel operations and ensured staff adherence to service standards.
- Trained and mentored new employees on hotel procedures and customer service skills.
- Managed guest relations by addressing concerns and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food service for guests and events.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Reviewed financial statements on a monthly basis in order to identify potential cost savings initiatives.
Education
The Sacred Heart Girls' Mukumu
Kakamega, kenyaSkills
- Customer service
- Data entry
- Inventory management
- Document preparation
- Event coordination
- Effective communication
- Microsoft Office Suite
- Front desk reception
Accomplishments
- Contributed to the retention of >99% service grading and 2% abandonment figure within the customer service department.
- Achieved the highest performance levels and quality customer service by exceeding required KPIs and targets which secured additional revenue of more than 20% within a year.
- Received a bronze presidential award for participating in social work scheme for young people.
- Improved service flow within the office helping customers get immediate attention and avoid ques at the office.
- Certificate award for the national music festivals and scouts participation.
Affiliations
- l have done volunteer works of environmental cleaning and community service
Languages
English
First Language
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Administrative Clerk
Mkurugenzi Discount stores, Unilever
12.2021 - Current
Customer Service Cashier
Tall B's Beauty shop
01.2020 - 11.2021
Assistant Hotel Supervisor
The urban hotel
03.2019 - 12.2019
The Sacred Heart Girls' Mukumu