Tracey Osewe
Room Attendant
Mombasa ,Coast
Summary
Dynamic and detail-oriented Cabin Stewardess with MSC Cruises, recognized for enhancing guest satisfaction through exceptional service and efficient cabin management. Proven expertise in safety awareness and teamwork, streamlining operations while maintaining high hygiene standards. Committed to delivering personalized experiences and resolving issues promptly, ensuring a memorable stay for all guests.
Overview
7
7
years of professional experience
1
1
Language
11
11
years of post-secondary education
Work History
Cabin Stewardess
MSC Cruises
02.2024 - 01.2026
- Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Demonstrated attention to detail by identifying maintenance needs and reporting them to the appropriate department promptly.
- Participated in ongoing safety training sessions, maintaining familiarity with emergency procedures and equipment locations throughout the vessel.
- Assisted with luggage handling, efficiently delivering belongings to guest cabins upon arrival and departure.
Hotel Room Attendant
Pride Inn Paradise
10.2020 - 02.2022
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Assisted in the development of new cleaning procedures resulting in streamlined operations.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
Hotel Room Attendant
Medina Palms
12.2018 - 04.2020
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Streamlined room turnover process by effectively prioritizing tasks and managing time.
Education
Certificate of Technical Studies - Housekeeping Techniques
Medina Palms
Watamu 12.2018
High School Diploma - Secondary Education
St Peters Rambula Secondary School
Siaya 03.2014 - 12.2017
Primary Certificate - Primary Education
Star of The Sea Primary School
Mombasa,kenya 01.2007 - 11.2013
Skills
Attention to details
Customer Service excellence
Teamwork
Safety awareness
Efficiency and time management
Accomplishments
Improved guest satisfaction ratings by 20% through excellent service.
Reduced room turnover time by 15 minutes.
Received 'Employee of the Month' award for outstanding service.
Timeline
Cabin Stewardess
MSC Cruises
02.2024 - 01.2026
Hotel Room Attendant
Pride Inn Paradise
10.2020 - 02.2022
Hotel Room Attendant
Medina Palms
12.2018 - 04.2020
High School Diploma - Secondary Education
St Peters Rambula Secondary School
03.2014 - 12.2017
Primary Certificate - Primary Education
Star of The Sea Primary School
01.2007 - 11.2013
Certificate of Technical Studies - Housekeeping Techniques
Medina Palms