Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Juliana C. Toremo

Juliana C. Toremo

Hostess/Customer Service
Nairobi, Nairobi Province,nairobi

Summary

Approachable Hostess with extensive experience in hospitality industry, managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating a welcoming atmosphere. Thrives in a fast-paced work environment, results oriented, motivated and focused on customer satisfaction.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Shebara Island Resort
09.2024 - 04.2026
  • Welcomed guests warmly upon arrival and escorted them to their tables with professionalism and warmth.
  • Managed and updated over 150 daily reservations on the seven-room system, addressing requests and inquiries via phone and email.
  • Used the POS system for service-related tasks and handled cash transactions during operations.
  • Communicated special guest's requests to the kitchen and service staff regarding food and beverage offerings, Preparation, allergies and intolerances.
  • Monitored the flow of guests and communicated wait times.

Hostess

Hyatt Regency Kotor Bay
02.2023 - 11.2023
  • Developed and implemented new seating system, reducing wait times.
  • Developed and implemented new seating system, enhancing guest experience by reducing wait times.
  • Maintained cleanliness and condition of public areas, ensuring a welcoming environment for guests.
  • Updated and cleaned menus, presenting a polished dining experience for guests.

Events Hostess

World Expo
08.2021 - 04.2022
  • Operated ticketing booth, ensuring smooth entry for visitors and addressing concerns promptly.
  • Instructed volunteers on their roles and tasks during events.

Lobby Hostess

Abu Dhabi National Hotel
07.2019 - 06.2021

Procurement Intern

County Government of West Pokot
10.2017 - 11.2018

Education

Bachelor of Business Management - procurement

Moi University
Eldoret, Kenya
12-2017

Skills

Reservation management

POS system operations

Customer service

Strong multitasking

Teamwork

Verbal communication

Interests

Socializing, Soccer, Car racing

Timeline

Restaurant Hostess

Shebara Island Resort
09.2024 - 04.2026

Hostess

Hyatt Regency Kotor Bay
02.2023 - 11.2023

Events Hostess

World Expo
08.2021 - 04.2022

Lobby Hostess

Abu Dhabi National Hotel
07.2019 - 06.2021

Procurement Intern

County Government of West Pokot
10.2017 - 11.2018

Bachelor of Business Management - procurement

Moi University
Juliana C. ToremoHostess/Customer Service