TONY OBONG'O
Operations Manager || E-Mobility Consultant || Electrical & Electronics Engineer || Renewable Energy Engineer
Nairobi
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
eBee.africa
12.2024 - Current
- Develop and enforce SOPs across assembly, maintenance, and compliance operations, driving consistency and efficiency
- Promote a culture of safety, oversee licensing processes, and ensure full compliance with internal and external regulations
- Collaborate with senior management to align operational activities with organizational goals, delivering measurable results
- Oversee multiple operational locations and facility management, ensuring uniformity and high standards across sites
Technology Manager
GOGO Electric
02.2023 - 11.2024
- Lead the design, configuration, and testing of bike electrical components (wiring harnesses, motors, controllers, and accessories) to ensure optimal performance
- Oversee battery assembly, BMS troubleshooting, IoT integration, and capacity tests
- Design PCBs and electronics remotely using Altium/Eagle, and perform hands-on testing in labs
- Provide guidance and troubleshooting for IoT systems (Velos, Fota, Flespi) to enhance operational efficiency
- Manage R&D budget
- Project manager for R&D projects
- Manage the entire change lifecycle, from request receipt to post-implementation review, ensuring alignment with business goals
- Lead stakeholder meetings, update work instructions, and upload changes to Odoo and the knowledge base
- Collaborate with QC for reviews to ensure quality and effectiveness
- Support machine commissioning with the CTO/COO, ensuring successful setup and operation
- Develop SOPs and train operators on diagnostics and maintenance
- Provide on-site assistance for machine troubleshooting and ensure smooth operational transitions
- Act as a vital link between the customer, in collaboration with customer success, R&D, production, operational excellence, and maintenance departments
- Ensure adherence to industry standards, compliance regulations, and safety protocols in the development and deployment of technological solutions
GPS Administrative Manager
Watu Credit
07.2022 - 01.2023
- Oversee the installation of GPS tracking devices on motorcycles sold on loan, ensuring accurate placement and functionality
- Maintain an organized inventory of tracking devices, coordinating with suppliers to manage stock levels
- Monitor real-time tracking data to verify the operational status of devices and the accuracy of location information
- Analyze tracking data to provide insights into motorcycle usage patterns, routes, and potential maintenance needs
- Manage the addressing of customer inquiries regarding tracking system capabilities, privacy measures, and user-friendly interfaces
- Offer technical assistance to customers facing issues with tracking devices, collaborate with research and development to troubleshoot problems, and guide them through solutions
- Maintain meticulous records of installed devices, service agreements, and customer details
- Ensure accurate and up-to-date documentation for tracking devices, warranties, and related processes
- Uphold compliance with data privacy regulations, ensuring responsible and ethical data collection practices
- Provide comprehensive user manuals or guides for quick reference as well as workstream SOPs
- Manage the performance of systematic quality checks on installed devices to guarantee proper installation and functionality
- Collaborate seamlessly with the sales, loan processing, and customer service departments to ensure the smooth integration of GPS tracking solutions
Territory Sales Manager - Coast Region
Ilara Health
03.2021 - 06.2022
- Develop and execute strategic sales plans to achieve revenue targets for medical diagnostic devices within your assigned territory
- Build and maintain relationships with healthcare institutions, physicians, and decision-makers to understand their needs and provide tailored solutions
- Acquire in-depth knowledge of medical diagnostic devices, including technical specifications and clinical applications, to effectively showcase their value
- Stay updated on industry trends, competitor activities, and healthcare developments to identify sales opportunities and adapt your approach
- Deliver compelling presentations and demonstrations to potential clients, showcasing how the devices meet their specific diagnostic needs
- Negotiate pricing and terms with clients while considering company profitability, and manage the process to successfully close deals
- Maintain accurate records of sales activities, customer interactions, and opportunities using CRM software (Zoho and Hubspot), and provide regular sales reports to management
- Coordinate with cross-functional teams, including marketing, customer support, and product development, to ensure a seamless customer experience
- Develop a comprehensive territory plan outlining account strategies, visit schedules, and prioritization to maximize sales efficiency
- Guide, encourage, and mentor sales representatives as well as Key account managers within the territory
Research & Development Engineering Team Lead
Watu Credit
11.2018 - 02.2021
- Plan, execute, and head technician training and supervision across Kenya, Uganda, Tanzania, Congo, Sierra Leone, and Nigeria including making Standard operating procedures (SOP), Key Performance Indicators (K.P.I.s), operation manuals, and video tutorials
- Front-end tracking software maintenance, debugging, testing, and improvement
- Identifying future financial and technical challenges and proposing feasible solutions and means of aversion that generally aim at improving customer satisfaction
- Perform GPS trend analysis, sustainability analysis, economic feasibility, and general performance monitoring to identify the best GPS trackers in the global market
- Testing GPS tracker functionality and revising protocol documents for error checking and correction in collaboration with the GPS tracker manufacturers
- Quality controls SOP implementation and adherence check for all equipment
- Managing the R&D team budget, finances, and equipment inventory
- Pioneered and managed the GPS tracker recycling project
Founder and CEO
Pro Future Tracking
05.2016 - 11.2018
- Develop and communicate the company's vision, mission, and long-term goals
- Create a strategic plan to guide the company's growth and market positioning
- Build and lead a talented team by hiring, training, and mentoring employees
- Set clear expectations, performance goals, and Key Performance Indicators (KPIs) for the team
- Identify and pursue partnerships with other businesses, platforms, or organizations to expand the reach of the freelance network
- Drive the development and enhancement of the platform that connects freelancers with job opportunities
- Gather feedback from users and stakeholders to improve the platform's user experience and functionality
- Develop and execute marketing strategies to attract both freelancers and businesses to the platform
- Build and maintain a strong brand identity that reflects the company's values and benefits
- Lead sales efforts to onboard businesses looking to hire freelancers, emphasizing the value proposition of the platform
- Maintain strong relationships with both freelancers and businesses to ensure their satisfaction and loyalty
- Develop operational processes to ensure the efficient functioning of the platform
- Plan for scalability as the user base and demand grow, considering technology, infrastructure, and support needs
Student Intern
KenGen Kenya
05.2017 - 08.2017
- Routine maintenance of transformers; general cleaning, oil condition analysis, checking the winding temperature and oil level temperature indicators
- Maintenance and testing of control equipment; ammeters, voltmeters, watt-meters, kWh meters, KVARH meters, power factor meters etc
- Substation maintenance and check-ups; inspection and servicing of mechanisms
- Maintenance and troubleshooting of failed generation equipment and auxiliaries
- Operations on and maintenance of overhead high and low-voltage power lines
- Low voltage substation construction and maintenance
- Design and planning of new power distribution systems
- Perform quality and performance analysis on new and legacy IT systems
Robotics Trainer
Young Scientists Kenya
01.2013 - 04.2016
- A seasonal role involving innovative idea generation and vetting for high school and tertiary level students in the Kenya Science and Engineering Fair
- Training students on C++ programming, different IDEs, and debugging
- Training students on engineering drawing and design, AutoCAD, and Solidworks
- Training students on project simulations using Matlab and Proteus
- Developing prototypes of robots using present trends like IoT
- Serving as an associate projects panel judge in the Kenya Science and Engineering Fair on the sub-county level
Education
Bachelor of Science - BS - Electrical and Electronics Engineering
Kenyatta University
01.2013 - 12.2018
Certificate in Research Ethics - Research and Development Management
FHI 360
08.2017 - 08.2018
Certificate in Leadership - Development and Mentorship
Kenyatta University
09.2017 - 12.2018
Master of Business Administration - MBA - Strategic Management
University of Nairobi
Certificate - Science of Fire and Explosion Hazards from LithiumIon Batteries
Fire Safety Research Institute
01.2024 - 01.2024
Skills
Technology Management
Product Management
Partner Relationship Management
Research and Development (R&D)
Operations Management
Sales Management
Problem-solving
Customer service
Performance monitoring
Process improvement
Organizational management
Operational efficiency
Certification
Graduate Engineer - Engineers' Board of Kenya, 03/01/19
Timeline
Operations Manager
eBee.africa
12.2024 - Current
Certificate - Science of Fire and Explosion Hazards from LithiumIon Batteries
Fire Safety Research Institute
01.2024 - 01.2024
Technology Manager
GOGO Electric
02.2023 - 11.2024
GPS Administrative Manager
Watu Credit
07.2022 - 01.2023
Territory Sales Manager - Coast Region
Ilara Health
03.2021 - 06.2022
Research & Development Engineering Team Lead
Watu Credit
11.2018 - 02.2021
Certificate in Leadership - Development and Mentorship
Kenyatta University
09.2017 - 12.2018
Certificate in Research Ethics - Research and Development Management
FHI 360
08.2017 - 08.2018
Student Intern
KenGen Kenya
05.2017 - 08.2017
Founder and CEO
Pro Future Tracking
05.2016 - 11.2018
Robotics Trainer
Young Scientists Kenya
01.2013 - 04.2016
Bachelor of Science - BS - Electrical and Electronics Engineering
Kenyatta University
01.2013 - 12.2018
Master of Business Administration - MBA - Strategic Management
University of Nairobi
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