Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
TONY DAVID

TONY DAVID

Nairobi

Summary

  • Virtual Assistant with expertise in email management, scheduling, task coordination, and communication.
  • Proven track record in customer service and hospitality, demonstrating strong problem-solving skills.
  • Detail-oriented and reliable, consistently delivering accurate work within deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Ms. Neema Michaels
11.2025 - 12.2025
  • Solved email clutter by organizing inboxes and improving response times.
  • Managed schedules to prevent overlaps and enhance planning.
  • Conducted research supporting informed client decisions.
  • Prepared summaries and reports that improved follownups.

Virtual Assistant

Mr. Makau David
11.2025 - 12.2025
  • Organized project tasks to eliminate delays.
  • Sorted and responded to emails to reduce missed messages.
  • Updated records and spreadsheets to maintain accuracy.
  • Handled customer inquiries and provided timely responses.

Customer Service & Support

Al Siddiqi Hospitality
Doha
10.2025 - 11.2025
  • Resolved customer issues by offering clear and quick solutions.
  • Improved service flow through better team coordination.
  • Managed guest inquiries and ensured concerns were addressed.
  • Doha, Qatar

Waiter

Al Siddiqi Hospitality
Doha
11.2023 - 10.2025
  • Handled service delays by organizing workflow efficiently.
  • Ensured accurate order handling to reduce errors.
  • Supported dining operations during peak hours.
  • Doha, Qatar

Waiter

Mombasa Continental Resort
06.2021 - 09.2023
  • Responded to customer requests and maintained service quality.
  • Improved table service speed through better coordination.
  • Provided support during high-traffic periods.

Trainee Waiter

North Coast Beach Hotel
01.2021 - 05.2021
  • Assisted guests and followed service standards.
  • Identified and solved minor service issues.
  • Supported senior staff in daily duties.

Education

Virtual Assistant Certificate -

ALX Africa
08-2025

BBA - Human Resource Management

Kenyatta University
07-2020

Computer Packages -

Diverse College
07-2016

Certificate -

Kangema High School
11-2015

Skills

  • Administrative virtual assistance
  • Email and calendar management
  • Data entry and accuracy
  • Online and market research
  • Expense tracking
  • Customer service and client support
  • Microsoft Office and Google Workspace
  • Time management

Certification

• ALX Africa, Virtual Assistant, 2025
• Alison Online, Data Entry Tools and Techniques, 2025

Languages

English
Advanced (C1)
C1

Timeline

Virtual Assistant

Ms. Neema Michaels
11.2025 - 12.2025

Virtual Assistant

Mr. Makau David
11.2025 - 12.2025

Customer Service & Support

Al Siddiqi Hospitality
10.2025 - 11.2025

Waiter

Al Siddiqi Hospitality
11.2023 - 10.2025

Waiter

Mombasa Continental Resort
06.2021 - 09.2023

Trainee Waiter

North Coast Beach Hotel
01.2021 - 05.2021

Virtual Assistant Certificate -

ALX Africa

BBA - Human Resource Management

Kenyatta University

Computer Packages -

Diverse College

Certificate -

Kangema High School
TONY DAVID