TONY DAVID
Nairobi
Summary
- Virtual Assistant with expertise in email management, scheduling, task coordination, and communication.
- Proven track record in customer service and hospitality, demonstrating strong problem-solving skills.
- Detail-oriented and reliable, consistently delivering accurate work within deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Ms. Neema Michaels
11.2025 - 12.2025
- Solved email clutter by organizing inboxes and improving response times.
- Managed schedules to prevent overlaps and enhance planning.
- Conducted research supporting informed client decisions.
- Prepared summaries and reports that improved follownups.
Virtual Assistant
Mr. Makau David
11.2025 - 12.2025
- Organized project tasks to eliminate delays.
- Sorted and responded to emails to reduce missed messages.
- Updated records and spreadsheets to maintain accuracy.
- Handled customer inquiries and provided timely responses.
Customer Service & Support
Al Siddiqi Hospitality
Doha
10.2025 - 11.2025
- Resolved customer issues by offering clear and quick solutions.
- Improved service flow through better team coordination.
- Managed guest inquiries and ensured concerns were addressed.
- Doha, Qatar
Waiter
Al Siddiqi Hospitality
Doha
11.2023 - 10.2025
- Handled service delays by organizing workflow efficiently.
- Ensured accurate order handling to reduce errors.
- Supported dining operations during peak hours.
- Doha, Qatar
Waiter
Mombasa Continental Resort
06.2021 - 09.2023
- Responded to customer requests and maintained service quality.
- Improved table service speed through better coordination.
- Provided support during high-traffic periods.
Trainee Waiter
North Coast Beach Hotel
01.2021 - 05.2021
- Assisted guests and followed service standards.
- Identified and solved minor service issues.
- Supported senior staff in daily duties.
Education
Virtual Assistant Certificate -
ALX Africa
08-2025
BBA - Human Resource Management
Kenyatta University
07-2020
Computer Packages -
Diverse College
07-2016
Certificate -
Kangema High School
11-2015
Skills
- Administrative virtual assistance
- Email and calendar management
- Data entry and accuracy
- Online and market research
- Expense tracking
- Customer service and client support
- Microsoft Office and Google Workspace
- Time management
Certification
• ALX Africa, Virtual Assistant, 2025
• Alison Online, Data Entry Tools and Techniques, 2025
• Alison Online, Data Entry Tools and Techniques, 2025
Languages
English
Advanced (C1)
C1
Timeline
Virtual Assistant
Ms. Neema Michaels
11.2025 - 12.2025
Virtual Assistant
Mr. Makau David
11.2025 - 12.2025
Customer Service & Support
Al Siddiqi Hospitality
10.2025 - 11.2025
Waiter
Al Siddiqi Hospitality
11.2023 - 10.2025
Waiter
Mombasa Continental Resort
06.2021 - 09.2023
Trainee Waiter
North Coast Beach Hotel
01.2021 - 05.2021
Virtual Assistant Certificate -
ALX Africa
BBA - Human Resource Management
Kenyatta University
Computer Packages -
Diverse College
Certificate -
Kangema High School