Tonny Rodgers
Food and Beverage
Nairobi
Summary
I am an enthusiastic and dedicated individual eager to contribute my skills as a Waiter and Supermarket Attendant. With a passion for providing exceptional customer service and a keen eye for detail, I thrive in fast-paced environments. I am excited about the opportunity to join your team, where I can utilize my strong communication skills and positive attitude to enhance the customer experience and support the overall success of the establishment.
Overview
2023
2023
years of professional experience
2
2
Languages
Work History
Waiter
Onami Grill Restaurant
04.2024 - 2025
- Delivered exceptional service, boosting customer satisfaction ratings.
- Managed high-volume tables, increasing overall restaurant efficiency.
- Upsold menu items, driving a 15% increase in average check size.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints swiftly, enhancing guest loyalty.
- Maintained a clean and organized dining area, promoting a welcoming vibe.
- Utilized POS systems for accurate order processing and payments.
- Developed strong rapport with regular customers, fostering repeat business.
Supermarket Attendant
Choppies Enterprises Limited Kenya
11.2018 - 12.2022
- Provided exceptional customer service, boosting repeat business by 30%
- Managed inventory effectively, reducing stock discrepancies by 15%
- Trained new staff, enhancing team efficiency and productivity
- Implemented promotional displays, increasing sales by 20%
- Resolved customer complaints swiftly, improving satisfaction ratings
- Maintained store cleanliness, contributing to a welcoming environment
- Assisted in cash handling, ensuring accurate transactions every time
- Collaborated with management on sales strategies, driving revenue growth
- Monitored product freshness, minimizing waste and maximizing profits
- Utilized POS systems, streamlining checkout processes for customers
Sales Merchandiser
Coca-Cola Beverages Africa - Kenya
2022 - 2024
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Collaborated with marketing teams on promotional campaigns, driving higher customer engagement and loyalty.
- Consistently met or exceeded assigned monthly sales targets through diligent planning efforts coupled with exceptional interpersonal skills when interfacing with clients.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with sales team to identify and fulfill customer needs.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Education
High School Diploma - Supply Chain Management
Kips Technical College
Nairobi High School - A Level
Kabianga Boys High School
Kericho01.2009
Skills
Cleaning and sanitation
Food hygiene and safety
Team work and time management
Health and safety compliance
Problem Solving
Analytical Thinking
Relationship Building
Accountability
Conflict Management
Microsoft Office
Emotional Intelligence
References
Reference available upon request
Timeline
Waiter
Onami Grill Restaurant
04.2024 - 2025
Supermarket Attendant
Choppies Enterprises Limited Kenya
11.2018 - 12.2022
High School - A Level
Kabianga Boys High School
Sales Merchandiser
Coca-Cola Beverages Africa - Kenya
2022 - 2024
High School Diploma - Supply Chain Management
Kips Technical College