Tom M GITHIRE
Nairobi
Summary
Accomplished in leading hospitality operations, I significantly enhanced guest retention and profitability at MARASA AFRICA, managing eco-driven quality operations. Expert in financial analysis and strategic planning, my leadership at McDonald's achieved notable cost reductions. Skilled in fostering customer service excellence, I excel in brand and hospitality management, ensuring operational success and guest satisfaction.
Overview
31
31
years of professional experience
Work History
Hotel General Manager
MGM Grp
Nairobi
01.2024 - Current
- Company Overview: https://www.muthuhotels
- Https://www.muthuhotels
Resort General Manager
MbaleResort Hotel
02.2021 - 11.2023
- Company Overview: www.mbaleresorthotel.com
- Www.mbaleresorthotel.com
General Manager
MARASA AFRICA
Uganda
05.2018 - 01.2021
- Company Overview: www.maraleisurecamp.co.ke
- Oversee profitable and eco-driven international quality operations at a 120-bed facility in the Maasai Mara while deeply getting involved with wildlife conservation and conservancy management.
- Managing a cluster of two lodges with a conservation approach in Queen Elizabeth National Park.
Hotel Manager
HOTEL CROWNE PLAZA
Nairobi
02.2014 - 02.2016
- Company Overview: www.cpnairobi.com.
- Www.cpnairobi.com
- Coached staff on strategies to enhance performance and improve customer relations.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
Head of Hotel Food and Beverage Operations
SUNDRY NIGERIA FOODS /KILIMANJARO LIMITED
Lagos
01.2009 - 02.2014
- Company Overview: www.sundryfood.com
- A 5-star Hotel in The Capital and regional Business hub /Part of the prestigious IHG Group
- Www.sundryfood.com
Hotel Resident Manager
JADINI BEACH HOTEL
Diani
06.2002 - 01.2009
- Company Overview: www.alliancehotels.co.ke
- As part of a hotel chain with six leading hotels in the East Africa region under the Alliance Hotels flagship, we achieved 66% annual mean occupancies and kept operating costs below targets, guaranteeing overall profitability.
- Www.Alliancehotels.co.ke
Regional District Manager
MCDONALDS CORPORATION
Hudson
10.1996 - 01.2002
- Company Overview: www.McDonalds.com.
- As the regional manager of a busy district with five McDonald's franchise restaurants, I won the distinction award for achieving lower operating costs and exceeding profitability in three of the five restaurants for two years in a row.
- Www.McDonalds.com
- Enhanced sales volume through skilled support to both new and inactive customers.
F&B Manager
INTERCONTINENTAL GROUP
Frankfurt
04.1995 - 04.1996
- Company Overview: https://www.ihg.com
- Led a team of 55 employees in the F&B department of this busy business Hotel and sustained international levels of Food service
- Https://www.ihg.com
Assistant F&B Manager
INTERCONTINENTAL GROUP
Nairobi
09.1993 - 03.1995
- Company Overview: https://www.ihg.com
- Graduated top of Hotel Management Class and took up this role for 3 years training a crew and hosting the largest Banqueting hall in the city with 1500 guests for 5 course menus perennially
- Https://www.ihg.com
Education
Master of Business Administration - MBA
Regent Business School
Durban, RSA, South Africa01.2014
Bachelor's Degree - Culinary and hospitality Management
St. Augustus University
St.Augustus, Chicago, USA01.1996
4 year National Diploma in Hospitality, Conservation & F&B Management -
Utalii College
Nairobi, Kenya09.1993
Skills
- Financial analysis and reporting
- Resort management
- Micros-fidelio
- Back of House hospitality technology
- Strategic planning and analysis
- Negotiating skills
- Customer service
- Guest retention
- Hospitality management
- Guest services management
- Brand management
References
Available on request
Languages
- English, Fluent
- German, Fluent
- French, Intermediate
Timeline
Hotel General Manager
MGM Grp
01.2024 - Current
Resort General Manager
MbaleResort Hotel
02.2021 - 11.2023
General Manager
MARASA AFRICA
05.2018 - 01.2021
Hotel Manager
HOTEL CROWNE PLAZA
02.2014 - 02.2016
Head of Hotel Food and Beverage Operations
SUNDRY NIGERIA FOODS /KILIMANJARO LIMITED
01.2009 - 02.2014
Hotel Resident Manager
JADINI BEACH HOTEL
06.2002 - 01.2009
Regional District Manager
MCDONALDS CORPORATION
10.1996 - 01.2002
F&B Manager
INTERCONTINENTAL GROUP
04.1995 - 04.1996
Assistant F&B Manager
INTERCONTINENTAL GROUP
09.1993 - 03.1995
Master of Business Administration - MBA
Regent Business School
Bachelor's Degree - Culinary and hospitality Management
St. Augustus University
4 year National Diploma in Hospitality, Conservation & F&B Management -
Utalii College
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